Hughesnet Reviews and Complaints

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Hughesnet Reviews

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  • Hughesnet Internet Satellite service



    Hughesnet is CRAP! I've had it for 8 years, only because I have to due to where I live. When it works, it is great! But that only happens maybe a couple of hours, once a day or less. Their customer service is the worst I have ever seen in my life. You can't understand anything they say and have to continually have them repeat theirselves. I won't call them anymore. I need to upload many photos and can't even do that right now because for days, even though I surf the web ok, the photos won't go through. All it says is suspected satellite outage. Really? I... More...
    (Satellite)
    rockhunter's Picture   rockhunter    0 Comments   Comments

  • Serious Complaint



    Although hughesnet is, despite what most are saying, an improvement compared to dial up which is right up there with nothing, I would expect more respect as a consumer, and loyal customer. 5 years I have been using there service, and was quite happy when gen 4 came out, a huge improvement over the previous top choice of there installation. My overall problem is with the *respect* that they seem to not give. They have the most rude customer relations I have ever known. You do get charged to replace faulty equipment that THEY install. It's almost as if faulty equipment is there... More...
    (Internet - Sponsored by DIRECPATH)
    digisapien8066's Picture   digisapien8066    0 Comments   Comments

  • System set up incorrectly



    Bought system November 2012. Installer came out. I told him he could place satilite anywhere but that the roof was new and I only wanted it placed once. The installer showed me the location they picked and I noticed it was near a tree and asked about it, they assured me signal came from the other direction. The system never worked correctly. Called numous times. Talked to all kinds of people at hughsnet, no solution. Went through a modem, upgraded system, and spent more than 6 hours troubleshooting. Finally they send out a tech and find out the system was sent up in the wrong place and the... More...
    (Satellite)
    Reddev3's Picture   Reddev3    0 Comments   Comments

  • worst internet service in the WORLD



    I have never in my life taken the time to fill out a survey or review, but I have just experienced the worst 2 months of my life dealing with this company and I feel like I must warn as many people as possible that are considering hughes net. When I signed up I was asked what I mainly used my internet for, I replied that I mainly watch Netflix and do school work. They recommended I go with the power pro plan and said it would have the best download and streaming time. It was going to cost me 40/ month for this plan according to the guy on the phone and I would be locked in for 32 months... More...
    (Internet - Sponsored by DIRECPATH)
    cstapp93's Picture   cstapp93    1 Comments   Comments

  • HughesNet GEN 4 service for business



    HughesNet is a wholly owned subsidiary of EchoStar. At the end of Jan, 2013, I responded to an email regarding HughesNet for Business, as I was moving my office to a location not served by cable or DSL. After speaking with the sales representative, Kevin Jackson, and explaining my service needs, I was informed that the GEN 4 product provide up to 15 mbps download, which he indicated would more that service my business needs. Although HughesNet has a poor reputation, their entrance into the business arena and the new services, along with assurances that the service contract could be... More...
    (Satellite)
    sandeea728's Picture   sandeea728    0 Comments   Comments

  • Hughesnet Customer service is HORRIBLE!!



    So i recently signed up for Hughesnet Satellite Internet. When I intially called hughesnet about their services the salesmen said that I would have NO installation fee, NO activation fee, and charged $39.99 9.99 ( for rental fee) a month for the first 3 months. Well when I checked my bank account summary i was charged $154.74. I was irrate. When I called them about it they said I was charged an acctivation fee and then transfered all over the place to talk to differnet people. They ordered a call review because apparenty they thought i was lying about NO activation fee when i signed... More...
    (Satellite)
    kcm26's Picture   kcm26    3 Comments   Comments

  • HughesNet Service



    I paid HughesNet for three years and never really used the internet because it was slow and kept timing out. We kept it just because the kid may need it every now and again. As soon as she was done with school, I cancelled it. Worst custoimer service ever! I finally got through the menus and such and paid the last bill (I thought) in June. Then I got charged again in Ocober! No notice of any kind just a charge on my credit card that they had on file. Have been fighting it for months and now they turned it over to collectors. My advice is never even try this company. I have a firend... More...
    (Internet - Sponsored by DIRECPATH)
    furiouswithHN's Picture   furiouswithHN    0 Comments   Comments

  • horrible



    HughesNet you are a joke the fact that you call yourself an internet service is the biggest lie a business has ever said your creator is a pathetic waste of life your company is a waste of peoples time. Your internet is shit is every way and when people try to cancel it you don't answer the phone and won't let them cancel it? You're fucking pathetic go take your company drive it straight to hell because the shit there is a lot nicer than your entire company. Fuck you go die many times you sack of shit More...
    (Satellite)
    randomguy7's Picture   randomguy7    0 Comments   Comments

  • Expensive & unreliable service



    They claim "high speed" internet service for those of us that live in remote areas but I have yet to see this. I cannot update iPhone software without receiving a message that I have exceeded "fair access" and must use a restore token. Pretty sweet business for them charge 3 times as much and you will need to buy tokens if you actually try to use the internet. I do not see how they can get by with this and the poor service. More...
    (Satellite)
    hopped's Picture   hopped    0 Comments   Comments

  • Hughesnet Bad Service



    I have been with this company for at least five years. There has not been one day this service is worth the money. What makes me the maddest is that when you call, NOBODY speak English!!!! Wherever their technical support offices are located, it is not in the United States. Their service NEVER works. Our internet is up and down, up and down 24, 7, 365. I have three children in school who need to use the internet. It is impossible to do their school work. So, I am driving to my neighbors to use their dial up connection because it is that much faster!!! When dial up is faster, you... More...
    (Satellite)
    mightmom's Picture   mightmom    1 Comments   Comments

  • worst experience i have ever had



    hard to get them to fix satilite the wind moves it and they tell you its your computers fault. I had to hire computer tech at $140 an hour. My computer was down over a month and a half they came up with one excuse after another.They just didnt know how to turn it back on.I had to pay for that month and a half plus pay for the computer tech to come to my house. I spent hours on the phone several different times and the tech did also it turned out it was an error on there end they woudnt give a credit for anything. I had to pay for the tech 4 hours and the down time More...
    (Repair Services)
    muggsey's Picture   muggsey    0 Comments   Comments

  • Failed cancellation



    After the botched installation and repeated calls to your company I requested cancellation of your services. I was informed that our account would be cancelled immediately but that we could not send the equipment back until the end of our trial period. When I received my credit card statement yesterday I found 2 charges in the amount of $61.33 and $404.80. The charge of $404.80 was AFTER my call to cancel. I called your company last night and spent one hour, mostly on hold and was finally informed that my account was being closed effective 12/27/12 and that a return label/box would be... More...
    (Satellite)
    Latwins69's Picture   Latwins69    Read The Conversation   Read The Conversation

  • Poor Customer SErvice



    I am so tired of dealing with these people. I never get someone who speaks clear English so I keep having to hang up and call back until I get someone that I can semi understand. I never get the same answer from these folks twice in a row. Being on hold for 52 minutes before I have contact with a human is terrible. All I want to be able to do is ask a question about my bill and I have to go through the whole gauntlet of questions . Again I never get the same answer twice!!! Can you sense my frustration today!! and I go through this each month because I don't get an invoice sent... More...
    (Internet - Sponsored by DIRECPATH)
    HRRA's Picture   HRRA    1 Comments   Comments

  • Hughes Net Internet



    Hughes net has very poor internet service. We signed up for both a personal and a business account and we are extremely dissapointed with our service. We were promised high speed internet and we are operating near or below dial up speeds. Now to get out of the contracts we will have to pay $1,900.00. I would like to warn everyone to stay away from this company. Customer service is horrible. Even with the high fees to break the contract are looking to do it just to be done with this horrible company! More...
    (Internet - Sponsored by DIRECPATH)
    Quality1st's Picture   Quality1st    0 Comments   Comments

  • Upset Hughesnet Customer



    Hello, Look I will start by saying that sending this email may help and it may not, I was given this email address and it may not even be any good? I guess we'll find out. I hope it is better than India customer service that cant and wont do anything for you. Since I am sending this email I will start from the beginning. I will start by saying that I am a business owner that has to have Internet service to operate so I chose Hughes net over some others.Well I was pleased to start with cause I actually talked with an American that could understand English and he gave me a good deal... More...
    (Internet - Sponsored by DIRECPATH)
    DANDJAPPLIANCE's Picture   DANDJAPPLIANCE    1 Comments   Comments

  • Terrible service received



    I have been a customer of HughesNet for 16 months. After two months I wanted to cancel. Over the 16 months I was a customer I had called constantly because the service did not work for me, I would call HN and be on the phone for at least an hour every time, doing all the things they asked etc. etc. The service never worked well for me, it was actually slower than the dial up provider I used before I got HN. I have never broken a contract in my life, but as a person who needs to work from home and submit loan applications and other important documents for my clients it was unbearable. I... More...
    (Internet - Sponsored by DIRECPATH)
    barbarastl's Picture   barbarastl    0 Comments   Comments

  • WORST INTERNET EVER



    This internet provider isn't worth the money, time or frustration! When the technician came for hookup, it took him 5 hours to get it set up because his computer was down to test the connection- that should have been my first clue! The speed was SLOW, as bad as dial up! I would lose connection all the time- even when the weather was nice! Anytime I had to call and talk to support I could never understand them, they had to repeat themselves multiple times and I sometimes still wasn't sure what I was agreeing to! And then, they always have to transfer you to a different department-... More...
    (Internet - Sponsored by DIRECPATH)
    jlb10214's Picture   jlb10214    0 Comments   Comments

  • Claiming I did not return modem and radio!



    I canceled my hughesnet service after 2 years of faithful service. I even had them on direct pay from my bank account. They always received their money. Now, I found something local that is faster and cheaper. I called and canceled my Hughesnet account and asked them to send me a box. They sent an email saying the box was coming and it did. In the box was a label that stated the package weighed 1.7 lbs. It took me 4-5 days to have time to get up on my roof and get the radio, but I did, and got everything in the box according to their instructions and my wife dropped the prepaid package off... More...
    (Satellite)
    mikehulse's Picture   mikehulse    1 Comments   Comments

  • Horrible all the way around



    Worst internet company I ever had to deal with the service was slow and did not work half the time have to talk with many different people to get nothing resolved. Had to move landlady sold home not my choice. Was stiil under contract with Hugesnet so had to transfer service to new rental home Hugesnet could not install the service there due to Line of sight, community restrictions and trees none in my control they still charged me an early termination fee saying i would have to pay for tree topping 1200. or demand the landlord to allow holes cut in there home and put on roof. They told me... More...
    (Satellite)
    seashel133's Picture   seashel133    0 Comments   Comments

  • DO NOT GET HUGHESNET



    I moved to a small town that has an ISP however it's expensive. So I decided to get a dish ISP. They claimed to be "America's #1 choice for satellite internet". If that's true I'd like to know how. Before I connected I asked them if their service would be good for Netflix, they said yes. They were wrong. Two days after connection I had to call and tell them I was have problems with the speed and download. A customer support representative informed me I should upgrade to a higher speed (higher price) and that would solve the problem, so I did. I waited a day... More...
    (Internet - Sponsored by DIRECPATH)
    customer01's Picture   customer01    3 Comments   Comments

  • Hughesnet Horror



    I'll start off by saying that I have TOLERATED hughesnet for the past 5 years. Fortunately, I am heading off to college soon. So I have some time to kill, so I will start at the very beginning. If you are a fellow hughesneter, I feel your pain. If not, read ahead and you'll understand why this site is full of hughesnet complaints. I have played games online since I was 8. Internet has been a huge part of my life, though I am fairly ashamed to admit it. So when my family decided to move to central, PA (home of the Amish) I was a bit skeptical. Then hughesnet popped up. It was one... More...
    (Internet - Sponsored by DIRECPATH)
    iPro's Picture   iPro    0 Comments   Comments

  • Garbage From Outer Space



    I have had Hughesnet for over 2 years. Hasn't got any better as a mater of fact they have got worse. My computer has a 100 gig solid state hard drive with 9 gig of memory and I can't play an online game without the screen freezing or can't load it at all. By far the worst service you can have. Good new I have thought up a new slogan for them "Hughesnet, Slower Speeds At Higher Prices." You gys are by far the cream of the crap. More...
    (Miscellaneous)
    TPN51's Picture   TPN51    2 Comments   Comments

  • internet service



    I am very disappointed with this service. We live outside of any major town in a very rural area. When we signed up with their service they promised our three laptops and psp3 would be able to run at same time. They failed mention the daily megabites allowance and if you come close to going over they slow you down so that you can't even open emails. Then you have to call daily to get a token to reboot your system. We cannot run psp3, watch you tube, and three computers on facebook only last a few hours. We pay with prepaid visa and I am grateful for they are always posting messages... More...
    (Internet - Sponsored by DIRECPATH)
    RhondaKatHarris6's Picture   RhondaKatHarris6    0 Comments   Comments

  • Worst Ever



    Getting Hughesnet internet was the WORST decision we have ever made. We had so many issues and could not get the service to work correctly. After hours on the phone and getting no where we finally cancled. We were told they were going to extend our "free trial" until the issue was resolved. Well after seeing numerous charges on our card we spent more hours on the phone trying to get the accounts correct.. well it never happened... we spent like $400 for 2 months worth of service. Best advice i can give.. DON'T GET HUGHESNET INTERENT!!! More...
    (Internet - Sponsored by DIRECPATH)
    jscclan2's Picture   jscclan2    5 Comments   Comments

  • Predatory and Proud of Iti



    HughesNet This company has a business model based on an inferior product, marketed with lies to a captive audience. I contacted Hughes Net for their most basic service plan on December 9, 2011. I chose to purchase the equipment because it was cheaper in the long run, basically pays for itself in a year. Due to rain, the equipment was not installed until 12/16/11 about 12 p.m. Though I was told by the sales person that the technician would make sure I was “connected”, but he just said the modem was working and left. The modem had the same IP address as the gateway computer on my... More...
    (Internet - Sponsored by DIRECPATH)
    hazmatreview's Picture   hazmatreview    0 Comments   Comments

  • HughesNet service



    After using HughesNet for a couple of years now, in addition to having access to other ISPs elsewhere, it's becoming apparent to me that HughestNet's service is horrible. I have a hidden download cap, and then my service drops to 20kbs maximum. Most websites take at least 30 seconds to load afterwards, and use of any programs that require internet connectivity or server communication is rendered nearly impossible. HughesNet goes to great lengths to offer as little bandwidth as possible, and their customer support is horrible. If you call and complain about your service... More...
    (Internet - Sponsored by DIRECPATH)
    ProdottoPioniere's Picture   ProdottoPioniere    0 Comments   Comments

  • The truth



    I have had Hughesnet for 4 yrs. I know the truth. Hughesnet is slower that dial-up. It works maybe half the time. It has the WORST customer service ever. Count on being on call wait 1/2hr to 45min or more. You will have a hard time understanding our friends from India. Among other things the connection is always bad. Hughesnet will tell you that they will give you credit and charge your credit card anyway....steal from you. My advice....get internet ANY other way! With this review, there is a box to check for them to contact me. I will not check it as I KNOW that it will make no... More...
    (Satellite)
    meeee2's Picture   meeee2    2 Comments   Comments

  • Don't do it!



    I am the biggest fool for signing up with Hughesnet. There is no difference in Hughes net and Dial-up... except the $90 monthly bill. Same speed, same freeze-ups(even got a new computer), only Hughes has an even worse costomer service than any Dial-up Co. Don't believe the advertized hype.. It's slow, expensive and sucks. More...
    (Satellite)
    Swampy's Picture   Swampy    3 Comments   Comments

  • huges net rip off kings



    worst service i ever had,better off with dial up much quicker and alot cheaper. currently i'm over 600.00 dollars getting out of my contract and they just take money when they please without warning.you wont know till you look at your statement or until the bank calls.i finally cancelled my card to stop them taking money i didn't agree to.if they take me to court over what they say they still want,they can kiss mine. they say 300. to get out of the contract, over 600.00 and they still want more. if you want your sanity stay away from this company. i'm amazed there even still... More...
    (Miscellaneous)
    aabizz's Picture   aabizz    1 Comments   Comments

  • Disgusted!!!!!!



    Hughes net internet is deceitful and a waste of money. I live in the country qualified for the recovery act sounds great ya know, no! No contracts no installation fee free free free and cheaper HIGH SPEED internet well puke on that!!! it's slow slow slow and when I called and they gave me this fair policy junk and then tell me if I upgrade I have to take a 2 yr contract. My son does online streaming for school and it won't stream it unless you want to keep buying $5.00 tokens . WV More...
    (Internet - Sponsored by DIRECPATH)
    4GIVENMOMWV's Picture   4GIVENMOMWV    0 Comments   Comments

  • Hughesnet Thief Of Services!



    Hughesnet is a scam! If you use your alloted downloads "Fair Access Policy" they slow down your internet service. Slow it down=you cant load on any internet site period! AND the "slow down time" is 24 HOURS! And Hughesnet is the one who determines if you use your alloted downloads. I was NEVER, EVER informed I wouldnt be able to use my internet service for 24 hours. This is a thief of services, puniushable by law. I rather use Dial-Up because its faster (how sad when I paid Hughesnet triple the amount of any past companies for internet service). I moved to an area... More...
    (Miscellaneous)
    JBean's Picture   JBean    1 Comments   Comments

  • Internet



    I work for a retail chain and when we acquired a new store we also acquired their HughesNet service. It is my job to be in constant contact with many vendors and I can say from experience that HughesNet has the WORST customer service I have ever encountered. The service reps are of no help whatsoever, often contradict themselves and when I try to tease out a concrete statement from them they run me in verbal circles and never let me pin them down. I do not work in the location we have with the actual service, but it is often not working and when it is, our sales associates say it is... More...
    (Internet - Sponsored by DIRECPATH)
    bookkeeper201's Picture   bookkeeper201    0 Comments   Comments

  • STAY VERY FAR AWAY!!!



    This company will screw you over. Internet service is far from high-speed, it is more like dial up. Had the service from July of 2006 until October 2010. I was on the month to month plan, so I thought. When I went to cancel I was told that I would have to pay a cancellation fee because my contract was not up. I told them that I was on the month to month contract and they said that when I upgraded to the new modem it meant I signed up for a 2 year term. The upgraded modem was something they MADE you do and never told me about the contract. I also inquired about getting a return on the... More...
    (Internet - Sponsored by DIRECPATH)
    fitch792's Picture   fitch792    0 Comments   Comments

  • Don't do it!



    I just signed up for hughes net and it took over 1 1/2 mos to get someone out to install and I was told I had 30 days to try it. Well, I canceled in a week, and when I called to cancel, I found that they are charging me automatically on my credit card without my consent and I do not get the $39 special for the first mo, because I am not staying as a customer. So 'trying' the service cost me nearly $200. The service is horrible, and noone told me you could not download picture or video, or that it does not work with netflix. Everytime you talk to someone on the phone, they give... More...
    (Satellite)
    sgmama's Picture   sgmama    2 Comments   Comments

  • Being overcharged



    Not once did anyone tell me about the radio transmitter. When I moved out of the house over a month ago, I cancelled my service because it was poor, and my new residence already had internet. I called them and asked about what I needed to return, the guy said just your hardware. OK, so i looked around at what i had and grabbed the modem and cords when I moved out. I didnt think to look 30 feet up on the roof! When i finally got my box to ship the hardware to them (which they sent to the wrong address), there was a letter inside telling me I was going to be charged $200 dollars for a... More...
    (Internet - Sponsored by DIRECPATH)
    kd88's Picture   kd88    Read The Conversation   Read The Conversation

  • The worst company ever



    I have never been this angry about any company. Their customer service is outsourced, it sounds like theyre reading off a paper. They will use any possible excuse to overcharge you, even if its their fault. On top of that, our internet never worked wirelessly like it was supposed to, and was extremely slow despite the fact our computer was brand new. All around, Hughesnet is definately the worst company ive ever dealt with. BEWARE! More...
    (Internet - Sponsored by DIRECPATH)
    kd88's Picture   kd88    0 Comments   Comments

  • Hughesnet Misery



    I don't believe Hughesnet would be able to stay in business if it were not for People like me and others who have no other choice. This is the first time I have ever taken the time to write a negative review on a company but the poor service and lack of quality associated with hughesnet is compelling. I live a half hour from my office but sometimes it's faster to drive to the office than to use hughesnet at home. Pitiful. More...
    (Satellite)
    phildonato's Picture   phildonato    0 Comments   Comments

  • internet



    Had internet service with Hughesnet for several months, participating in a govt program that enabled us to bypass a "contract" for a certain period of time (often 2 years) we were moving in Febuary of this year, called to cancel, they charged us for the entire month, but promised to send us a shipping box for the equipment return so we would not have to pay for the equipment. Needless to say, after about 10 calls to Hughesnet, we still have not received our box for equipment return, we are now receiving bills for the equipment and letters threatening to discontinue our service.... More...
    (Internet - Sponsored by DIRECPATH)
    allisonbobby's Picture   allisonbobby    0 Comments   Comments

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Hughesnet Reviews By Product


Hughesnet Comments


lionelsalinas says: (4 weeks ago)
 0
DO NOT GET THIS INTERNET!!!! IF YOU ARE SMART YOU WILL LISTEN TO ME AND NOT GET IT!!! I pay about $85 a month and only have limited access to my internet. I've already gone through my limit and all I've done is use it for my phone and watched 2 movies on netflix. I tried making an account online to look at my bill and limits but I cannot due to not having enough data to get on the internet to do so. This is by far the worst internet service ever. Also, I cannot cancel it until my 2 years is up or I have to pay a $400 fee! That's effing ridiculous! You can bet THE DAY my 2 years is up I will happily cancel this service. It's a scam and that is why you have to sign for 2 years because they know their service sucks. I hate Hughesnet. I repeat, DO NOT GET THIS SERVICE! IT SUCKS!!!!



exice says: (4 months ago)
 0
I operate several websites from my home computer. I have been a HughesNet customer for about 5 years. In very rural Missouri, it is Hughes or dial-up or Exceed which was Sky Blue or something like that. The only problem with dial-up was speed and despite what some here say, hughes is faster than dial-up. My issues with them are these:

1) Hughes email regularly stops working for hours at a time.
2) Speeds that you start with are acceptable but gradually slow until you are paying $70
for dial up speeds or close to it.
3) Customer service is always overseas but the degree of fluency in English varies so
much that often you really can't understand what they are saying.
4) Ever wonder why so many hughes complaints center around or mention the poor
English speaking service reps? It is because you need service regularly for one reason
or another. It is not a smooth running ship.
5) After five years, I am going back to dial up. Why? My contract expires in 5 weeks, so I
have a window to quit them without paying them some exhorbonent penalty. If you
have never been a hughesnet customer you will find this odd given the painfully slow
dial up speeds. Believe me when I tell you there are other things that are worse. For
instance paying $70 for them constantly telling me that I am using up all my
daily allowance, shutting me down as a penalty for 24 hours. Reps always lying to me.
6) Anything that ever goes wrong is you or your computer and if you use a MAC like me,
first they take your money and get you into a contract, then every time there is an
issue, they blame Apple.
7) Recently they have some new glitch that claims I use up 250mb every hour or two. I
have only used basic computing and download nothing. I am afraid to download even
my computer updates because it gives them something to claim caused the "you have
exceeded your daily bandwidth allowance" message.
8) After 5 years, I know that 20 to 40 min of video will use up the daily allowance of
250mb. I watch no video and do no downloading now. No updates, nothing and still
within 1 to 4 hours of my computer being on, they claim "allowance exceeded". You
can't argue with them because you are talking to people who are trained in what to say
not how to solve. Everything is your fault... always. They admit to nothing...ever.
9) Yes dial-up is stressful. To me, fighting over issues like these is worse. Maybe I will
just use my hotspot and call it good. At least hotspot (my cellphone back up) is
already paid for in my cell bill and is faster than dial up.

If you are reading this and contemplating going to hughesnet, keep this in mind. I did some research and found hughesnet to be a better company than sky blue which is now exceed. I am talking about customer satisfaction. This leaves me with dial up or cell tether. No one living in the country wants this kind of distraction or stress. They are not crooked, they are incompetent and hide behind service reps from India who don't know what they are talking about. They are all nice and polite, it is just an apparently flawed system with frequent issues that they can't resolve. So they lie and play a shell game.

Like thousands of others, I recommend none of them. I have now gone full circle back to dial up or tether in five weeks. Slow is better than slightly faster, expensive and constantly stressful. Mike



56chevybelair says: (8 months ago)
 +1
Well I thought, I had service,instead I got a nightmare, this con company, thu lies, an deceit, false advertising, is telling me iam max out on bites, an want to sell tokens ,to increase speed,this guy is a con an needs to be in prison,$63.00 a month.hell he needs to give me tokens, but i got con,all the way!an $400.00 if you decide to break contract,send him to prison an let bubba show him what a screw over is,any help out there on this con job!!



sickofhughesnet says: (11 months ago)
 0
This service is not what it advertises at all. I'm paying $10 more a month, when we only signed up to get cheaper rates, some cheaper rate. I consistently get a "Problem loading page" error and I don't want to spend hours on the phone trying to locate the problem when I know they will say it's mine because of a router that they said was bad so we went and got a new one and STILL we are having the same problem. This is no way to run a company, you'd think with all of the bad reviews they would want to turn this around instead of ignoring it. I'm going to try and go back to my old satellite service that we never had problems with!!!



SatMan632 says: (1 year ago)
 0
THEY REALLY SUCK !!!!!!!



katiestupid says: (1 year ago)
 0
I thought wildblue internet service was bad. well hughes net is really bad it sucks so bad I can't play any of my games. it has so messed up my desk top computer I had to send it in for repair. and being i guess not being very bright i signed up for 2 years. I will be looking for a lawyer and contacting my credit card company not to take the payment out. after I got hughes net they told me I could watch movies or play games between midnight and 5:00a.m. o boy I will be sure to stay up all night o play pogo or face book games. I think not!



17didoja says: (1 year ago)
 0
I'm in fact thirteen years old and I obviously have scholarly
Commitments to keep but Hughsnet will not allow it
I love living in rural country and if I had to decide
Between Hughsnet and my beautiful home well you Can guess
Which I'd be choosing. The worst part is its not like
I live in the middle of nowhere I live four miles from
The nearest town yet were still stuck with Hughsnet! Just
Awhile ago I found out that a person ONE MILE away
Has Road Runner that is significantly faster than my current
Internet! Why can't u just run some extra line out
To my house that has five houses on the road!!???
That's not even the worst part!!! I also found out the the
Prison which is about two miles always has high speed Internet
Running right through some wires around my house???? So as I
Try to study up and get good grades for tests and I'm incapable
Of doing that because it takes thirty minutes to load one page because
Hughsnet can't get the crap together my whole family suffers! That's
Not right. If I want to download an app I have to
Wait and go to a friend house and smuggle off their Internet becau
Se my apps always time out. And when I just want to watch
A short three minute video on YouTube I have wait an hour
For it to buffer. If a thirteen year old kid can recognize
When Internet sucks that's really sad.....get your crap together
Hughsnet befor we drop you and pay Road Runner a fortune
Of money that could of been yours to run a line out
An extra mile so we can actually get Internet that works.


Thanks for the waste of money.



ashk1013 says: (1 year ago)
 0
Worst internet service I have ever had! Internet is incredibly slow and overpriced. I pay $70 a month for internet that is the speed of dial up and sometimes doesn't even work at all!! I called today to cancel my service and was told that we have to take down the equiptment ourselves and they will send us a UPS box to ship it back to them in. SERIOUSLY!! Hughesnet has a long long way to go with their product and customer service.



JK722 says: (1 year ago)
 0
This company is a bunch of incompetent idiots! After three years of trying to get consistent throughput, we are going with Starband. We are paying for 1.5 Mbs and normally get 200-300 kbps. Endless calls to Tech Support result in only more throughput tests. I even had a Stateside tech tell me signal strength had no impact on throughput. The final straw was after assurances Level 4 support would call within 24 hrs, they called after 5 days asking for more throughput tests. We are through with HughesNet!



sucker1 says: (2 years ago)
 0
Bayview-Wis
Buyer beware, your obligated for 2years of bad service,equidment breakdowns,no one speaks English I understand,and a monthly dipping into your bank or credit card account, believe me LOOK Elsewhere for your internet service



scurvy says: (2 years ago)
 0
Hughes net sucks. They told me it was faster than broadband, it was not AT ALL, and I have had dialup that was as fast. I called to cancel service they told me not to do anything till they had corporate call me well they never called then I got a letter from credit collector for $1400.00!! It has been a nightmare they all lie every single one! I would not recomend them to anyone and I hate that there name is Hughes cause that is my last name.



Crazymom says: (2 years ago)
 0
HughesNet is the worse internet connection ever I have it for a week and it was so slow that I couldn't play any games in facebook I pass all week calling and the costumer service is the worse In a week I decide to go back to Verizon and they give me a better deal. When I cancel they told me they will send somebody to pick up the equipment I put everything in the box and wait. After 3 months pass and I forgot about my bad experience with them I went to check my balance in my Debit card because I have to pay my rent the day I just got paid and they took all the money I have my rent I call them and they told me that I didn't return the equipment I explain that the person told me they will send somebody for it. I said ok the next day I took everything and send it. I wait they receive the package and call them again now they are telling me that I have to wait 2 to 3 weeks for I can receive my money back in the mean time I already have a court date for my rent they took the money and now they dont want to returned. If u thinking try Hugues net please dont they will ripe u off. The supervisor didn't have the balls to talk to me. Be careful with HUGHESNET they are a RIPE OFF!!!!!



Hatehughesnet says: (2 years ago)
 0
Dear HughesNet: You suck. After ATT finally ran wires allowing "real" highspeed internet in our area, I was able to cancel your subpar, overpriced service. Of course, I was breaking my contract, but I promptly returned your equipment, which you verified was received on 5/26. It is now 7/20, and you have YET to return the $200 dollars you owe me since I returned my equipment on time. I want my money, you thieves. I call and am told to call back at a certain time. You are noting my account. Great. While you're at it, it would be great if when I do call back I actually get to speak with someone who I can understand and can understand me. That would be peachy. Btw, I'm sending this complaint via my iPhone, which beats your service for speed and download allowance any day. I recommend that if someone wants highspeed Internet and has decent cell phone reception, get an iPhone and slave it into your laptop or pc, even with a high data package you would pay less than Hughes Net considering you would also have a phone. They can show you how to use your phones Internet access through your computer if you're unaware how to, also, I have bad cell reception here in the country, buy walked into the store and told them such and that if they gave me a free micro cell (like your own personal cell phone tower--added bonus, calls I make in my house with the micro cell don't count against my minutes) anyway I got a $200 micro cell for free cause I bought and iPhone that day. So there's ways to get your high speed without resorting to Hughes Net, which is an awful company. I want my money!



janina says: (3 years ago)
 0
I wish I had read these reviews before I signed on. I had terrible service, many hours of the day when I could not sign on and now because I can not connect where I have moved to they are charging me a 400.00 cancellation fee. Like everyone else says here...Stay away from HughesNet!



TRUCKLIN says: (3 years ago)
 0
I signed on with hughes net for the 30 day trial with the understanding that if I didn't like it...all I was out was the $99 activation fee. I canceled within one week because it was sooo slow. I was then told I would have to pay for the initial month of service on top of losing the activation fee. So far I am out almost $300 for just trying it out. I have yet to get instructions on returning the equipment which is an additional $300 if not returned in 30 days.
STAY AWAY FROM THIS COMPANY! TOTAL SCAM AND RIPOFF!



JustinJ says: (4 years ago)
 0
Worst service ever.....Our connection sucks, we call the people to come out and they end up taking forever to come up with a date to come out. Nothing they do helps.It is just horrible :-(



netcracker says: (4 years ago)
 0
hey, sclgeographer, I get the feeling that sometimes they just knock us down with time charges because they're having problems.

Last night they say I downloaded something that was nearly 300 MEGs! It was at 7 PM when I was watching TV. I wondered if some humongous Windows update happened at that hour, or McAfee, nope, nothing. And there's no way of finding out if they're accurate with this information, because clearly they aren't in this case.



sclgeographer says: (4 years ago)
 0
i subscribe to hughes.net i live in the country and there is no other access....except for other providers like hughes.net. i upgraded recently hoping that i would be better service. it is pitiful. a lot of the time i have 5.5 - 11. i am NOT happy about this. i pay these folks $79 a month for lousy service.



whippedbyHN says: (4 years ago)
 0
I'm sitting here right now stuck with slower than dialup speed because Windows had a service pack update along with an update for Microsoft office and all of it added up to 310MB and that booted me over the "Fair Access Policy" line and I'll be in this punishment phase for 24 hour.

All I can say is listen carefully the ads and notice they do not make promises like cable of being able to download movies and TV shows on line. Not a prayer or that. It charges a much higher fee than DSL and cable for a lot less bandwidth. Stick with dialup. It's almost as fast as Hughesnet, a lot cheaper and it won't punish you for downloading.



Feedup says: (4 years ago)
 +1
We have been Hughes Net customers for over 2 years, and I have to agree with 99.9% of the other post that Hughes was/is a very pathetic corporation, and has little to no customer care abilities. Today I called them regarding a web mail issue that is obviously an issue at their end, and even the so called supervisor tried to change settings on my end to resolve an issue. Over the past 2+ years, Hughes has been changing and modifying their “product”, and that seems to be where the issues arise. I have noticed that their spam filter often ignores the “safe sender” tag, and labels the email as spam anyway, requiring you to go to their servers to manually check and “clean” out the spam folder of good emails. Well, today I attempted to clean out the spam folder so I could retrieve the good emails, and their new “home page” apparently has a broken link as after clicking on the link, all I got was the “Done but with errors on page” notice in the bottom left corner of IE. When I called, their “tech” wanted to change my cookie settings from “prompt” to “Allow” which effects security of the machine by allowing any cookie (malicious or not) to be put on your machine… I refused to change that setting as Hughes was already tagged as “Allow” so that was not the issue. After dealing with the “tech” who only wanted to modify my machine, I asked for a supervisor… The supervisor took the medaling of my machine even farther… He wanted me to reboot in “Safe mode” in order to make changes. Now I am no Bill Gates, but even I know a broken link is not going to be fixed by changing anything on my machine. This is the second time (minimum) that Hughes has (In my opinion) played a shell game to hide their errors. If I had it all to do over again, I would avoid Hughes like the plague. FYI, I have also had usage issues with Hughes … Interesting since it started happening when we hardly used the net, so we set a trap… We shut down all but one machine, and we put it to sleep… Busted… It claimed we have exceeded the 200 megs a day limit so I opened the files folder and did a search on “updated files” by date … The computer showed NO updates within the time we supposedly surpassed the limits. We are in a very rural area and no one is close enough to us to access the wireless router. (plus it is password protected, and locked to only “see” our machines. I have over 2 years of examples folks, so the long story short.. Stay away from Hughes… In my opinion they should be the target of a class action law suit.



asian says: (4 years ago)
 -1
i do understand that you guys are having problems regarding the service and their tech supports, i admit that i work for hughesnet as a representative from the billing dept/customer service, but comparing satellite ISP to DSL/cable it is actually way too far because of the propagation delay/latency of the satellite system, it is better to know the difference between the systems first before we judge and complain. .



wacohughesnet says: (4 years ago)
 0
Throughput is considerably less than the technical speed. I am paying for about 1700 down and 200 or so up. When you do a speed test, it just sits there for several seconds. Then, it performs at the specified rate, but, again, that's not at all what you experience. The Fair Access Policy is a surprise to most, but once you know about it, it would be livable IF there was some sort of meter to tell you how close you're coming to the ceiling. It obviously knows. Why it doesn't inform you has to be chalked up to their desire to drop you to dial-up speeds so they leverage their end. I too am rural and stuck. If *any* other broadband was available, they would have to be as horrible for me not to switch.



maryooff says: (4 years ago)
 0
DO NOT WASTE YOUR TIME. LIE AFTER LIE.. CHARGED MY CREDIT CARD WITHOUT MY KNOWLEDGE $200.00. HADNT HAD THE SERVICE FOR A DAY.



julies029 says: (4 years ago)
 0
What a joke! I too, as 1000's of others was scammed by HughesNet. No mention of fair access policy. My son likes to watch videos on youtube and after about 1 hour of that you have used up your "quota" of high speed. Now I am paying $70 a month for dial up speed. If this complaint saves 1 person the agony it was worth it. I too am faced with early termination fees. Might as well deal with it, get through the rest of the "contract" which I have never seen and mark it up as a lesson learned.




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