Hughesnet Reviews and Complaints

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Hughesnet Reviews

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  • My opinion on HughesNet

    In my opinion, HughesNet is not a good ISP. I have the next to last inexpensive program, which is still 66.95 per month, and I believe that they provide me with bad service to get me to purchase a more expensive program. My viewing of videos freezes every second for at least 1 to 2 seconds. Doesn't sound like much, but is very irritating while viewing. Also, you need to check the billing on line every month because they have added extra charges to my account for no reason. This month when I checked I had a .22 credit that they had charged .15 against. I called and she said it was... More...
    (Cable TV)
    lissesara's Picture   lissesara    1 Comments   Comments
  • Poor service delivery

    Hughesnet is the worst internet service I have ever had the displeasure of paying for! I am charged exorbitant prices i.e over one hundred dollars a month and then subjected to the fair access policy! In addition, the company fails to deliver on the upload speeds. I will switch ISP's as soon as another provider is available in my area. I plan on filing a complaint with the regulatory agency responsible for oversight of the provider. More...
    (Internet - Sponsored by DIRECPATH)
    MMiller75's Picture   MMiller75    1 Comments   Comments
  • Trapping customers for terrible service

    I received my first bill from the company and it was not the price that was first end quoted to me. so when I called to cancel the service they told me that that it was one day after my trail period. I informed them that I just received the bill and it came one day after the trial but I should not be held accountable for them sending the bill after the trail that it should have been sent prior to the bill date not after the fact. I told them I felt like it was a trap to keep me with a company that I am not satisfied with. so now if I cancel on day after the trial when the sent the bill I... More...
    (Internet - Sponsored by DIRECPATH)
    chellegina's Picture   chellegina    1 Comments   Comments
  • Hughesnet TERRIBLE Customer Service

    I am EXTREMELY UNHAPPY. I spoke with a customer service representative and felt we weren't communicating effectively. At this point, I wasn't angry as much as confused and simply wanted someone else to explain whom I could understand in a clearer way. This man REFUSED to transfer me several times!!! I have NEVER had this happen either in my jobs as a customer service employee or as a customer for ANY brand while seeking assistance. He said his name was Mike Morales and his supervisor's name was Gray Sanders but was so reluctant to give the names or transfer me that... More...
    (Internet - Sponsored by DIRECPATH)
    LaceyJ123's Picture   LaceyJ123    0 Comments   Comments
  • Hughesnet wins worst customer service!

    If you need poor customer service, unfulfilled promises, empty promises then Hughesnet is for you. If you need internet service that is reliable look elsewhere. Hughesnet cannot provide reliable internet service. You will be locked into a 2 year agreement yet Hughesnet will not provide the service that is promised. Service is occasional and slow. Customer service personnel must be trained to be elusive and belligerent while providing nothing but stress. When a supervisor is requested you will be put on eternal hold then returned to the same person, no supervisor will talk with you... More...
    (Internet - Sponsored by DIRECPATH)
    slbtinman's Picture   slbtinman    0 Comments   Comments

    Reliable... That's the opposite of Hughesnet. We got hughesnet a few years ago with the hope of a faster, more reliable internet service. Now, having been with Hughesnet for several years I can safely say that dialup is actually a more reliable option. Where can I begin. To start out with, if you run over your limited bandwidth, your account is "hard throttled" meaning that anything that is https secured will no longer work and anything else will load at a speed slower than dial up internet. The interesting thing, however, is that even with full bandwidth this... More...
    (Internet - Sponsored by DIRECPATH)
    AliceN100's Picture   AliceN100    0 Comments   Comments
  • Worst Customer Service EVER

    My husband has called several times regarding this issue. Our services was installed at our new house shortly after we moved in. It was either late December 2014 or January 2015. We have not been able to use our service but may a handful of times. We have been told that a service person will come out to move the modem, etc. No one has come out. In fact one person came out last week to service it and said he had to put a call in because whoever installed it, installed it totally wrong. They did an awful job. We were at the point of frustration at paying 109.99 every month for NO... More...
    (Internet - Sponsored by DIRECPATH)
    jerryreynaga's Picture   jerryreynaga    0 Comments   Comments
  • horrible customer service

    I called HughesNet this morning and wondered why it bill was $60 higher than normal the lady first tried to tell me it was a late fee then she came back and said it was some type of prorated charges I kept asking her what type of prorated charge she couldn't give me an answer I was on the phone call with her for about an hour and finally asked for her supervisor when she put me on hold to go get the supervisor I waited 8 minutes and finally hung up because I was pissed off I will tell you you guys are losing my business this is the worst customer service ever plus you guys screwed my... More...
    (Internet - Sponsored by DIRECPATH)
    imjussweet28's Picture   imjussweet28    0 Comments   Comments

    Dial-up is better than Hughesnet. Total ripoff! if you try to watch any movies you will use up all you allotted time for the month then be throttled so that you r connection barely works!! that is unless you can stay up from 2am to 8am and use the bonus bytes!! Online techs barely speak Engllish! Promised a lower bill for first 4month of service NOT!! we were charged full price! took days on the phone trying to get it resoved and they never did refund the xtra $$ they charged us! Trick you into sighing 2yr contract because they know how bad their service is!! basically just a bunch of... More...
    CAW1313's Picture   CAW1313    0 Comments   Comments
  • HughesNet Internet service

    If you're considering a switch to HughesNet, DO NOT DO IT! Our Internet service is unreliable. We struggle to get YouTube or Netflix to work. When our Internet service went out completely, customer service would respond in SIX DAYS. Or wait, we could get a repair in two days for only $30, then the repair person called and could come at the scheduled time, but would be there in four days for only $30. We are stuck with a two year contract. More...
    (Internet - Sponsored by DIRECPATH)
    JMSEIL's Picture   JMSEIL    0 Comments   Comments
  • Hughesnet SCAMS people out of money!

    I had to cancel my service (and it was terrible service to begin with) because I was moving. I knew I would have to return equipment so I called a Tech and specifically asked them what I would need to take with me to return to them later. I was told just the modem, and the small receiver box. I described both of them to the tech and he confirmed those were the only TWO items I would need to return. I specifically asked about the dish and he said the dish stayed and I did not need any additional items. I moved 12.5 hours away. I receive the return box to send them their items and inside it... More...
    NicijaxP's Picture   NicijaxP    0 Comments   Comments
  • Beware of Hughesnet!!

    Their sales department did not disclose they would be conducting a hard credit inquiry....days before we were to sign on our house. When I tried to resolve it, I got the biggest run around every. Sales said it was pre-install, pre-install said it was sales. Everyone condescendingly trying to tell me it wasn't a hard credit inquiry and would not effect my credit, even as I sat there staring at the credit report that showed other wise. Still hasn't been resolved. So I filed a complaint with their corporate (no reply yet), with BBB, and with the FCC. I also had to file a dispute with... More...
    (Internet - Sponsored by DIRECPATH)
    Heatherrogue's Picture   Heatherrogue    0 Comments   Comments
  • Hate hate hate Hughesnet

    We live out where we have no other options but to get satellite internet. Hughesnet has so many customers that the bandwidth is always slow due to overuse. Sometimes I just need to download something and after I do, all my allowance FOR THE ENTIRE MONTH is used up so my account is throttled back to non-usable amount about a third of dial up. I usually run out of allowance two to three weeks before end of month so I cannot use the internet for two to three weeks out of the month. So I pay huge quantities of money for nothing. I would switch in a second if I could find another option. Again,... More...
    (Internet - Sponsored by DIRECPATH)
    bansted's Picture   bansted    0 Comments   Comments
  • dish satellite

    What a PIECE 0F SHIT !!!!!!!!!!!!!!!! Do not but this SUCKS..........the most annoying and useless company around .If a mosquito flies by it wont work. I'd rather have dial up..........its more reliable and faster............Run from this company.........don't walk. More...
    dint's Picture   dint    0 Comments   Comments
  • Absolutely NO Customer Service is a terrible company. Their customer service department hasn't the first clue what customer service is or what it means. They were told not once, but THREE TIMES, that they were authorized to deal with ME even though my husbands name was on the account. They have disregarded this instruction every single time I have had to call them. We were deliberately lied to and misled about early termination and the fees associated, requested suspension of our account, routine fees and costs associated. Service installation was completed by incompetent fools that left excessive and... More...
    (Internet - Sponsored by DIRECPATH)
    LoKeLoe's Picture   LoKeLoe    0 Comments   Comments
  • Poor Service

    2/3/2015 Pradman Kaul, President Hughes Network Systems, LLC 11717 Exploration Lane Germantown, MD 20876 USA Account Numbers: 1. Q1Z1452 2. DSS7279064 3. SME00050693 (Current) Dear Pradman, I write you here out of frustration, desperation, and anger too perhaps. My wife and I are seniors who have a small much needed on-line business to supplement my limited social security income. For many years, we have been customers of and depended on Hughes Net to provide our internet connectivity. For most of that time, we have been generally satisfied with doing so but a few months ago,... More...
    rsprowls's Picture   rsprowls    0 Comments   Comments
  • Hughes net is to slow

    I have Hughes net internet and am not satisfied at all. I have had dial up faster and when I try to contact support it just loads and loads. I have no problems with my Sat. TV but my internet goes down every little cloud cover and does not work for days. I still have to pay even if it don't work right. I cant even make contact with them on the internet to complain. I will be going somewhere else as soon as my contract is up. As much as they charge you think it would be usable. They also interrupt your browsing to bug you about your bill before it is even due. More...
    (Internet - Sponsored by DIRECPATH)
    ERichards's Picture   ERichards    0 Comments   Comments
  • telephone service/hughsnet gen4

    my hughsnet service is about ten days old. it took that long to get my original telephone number to work. it worked this morning for the first time. this evening, my phone line is dead. i have listened to four recordings and spoken to two technical support people who speak with heavy accents. my phone is still dead. my trouble has been referred to a third "engineer". don, the second technical support person, tells me that the resolution could take two days. this is not good. i believe this is typical for hughsnet/cisco provided telephone service. More...
    (Repair Services)
    phonegeezer's Picture   phonegeezer    1 Comments   Comments
  • Hughes Net interent service Small business owner

    9 1/2 year customer. I was on the unlimited data program. All of a sudden it just stops working. Hughes net will no longer support the system I have. I paid a local service company to come out and verify my system is ok...still no signal. They have tried 30 times to switch me to the Gen 4 program and brag about faster service , but the amount of data they offer will not continue to run my business without unlimited. They basically forced me to discontinue the service since I don't want to pay 138 dollars a month for a plan I could only use 2/3 of a month. The speed has progressively... More...
    (Internet - Sponsored by DIRECPATH)
    TBurcham's Picture   TBurcham    0 Comments   Comments
  • HughesNet is the Worst

    HUGHESNET IS THE WORSE INTERNET PROVIDER EVER!! Where do I begin telling what is wrong with this service? %u2022 I am paying $63.12/month for 10 GB of data! %u2022 I was told that the rain affected the speed of my internet. %u2022 I was told that data was being used by my Wi-Fi connected devices %u2013 laptop, iPad - even when they are off. %u2022 Automated %u201Ccustomer service%u201D on the phone is a joke. There is no service provided. %u2022 The internet is incredible slow. I had dial up in 1997 that was faster. %u2022 When the speed test was run by an agent, it was faster than any... More...
    DLB21701's Picture   DLB21701    0 Comments   Comments
  • Worst internet ever

    I've seen dial up faster than this! I have the PowerMax, the highest plan and I get less than .5 Mbps. That's not all. When they installed the dish, they installed it right behind a tree and aimed it towards the tree. A TREE! Terrible company. Now I'm stuck with them because there is a 2 year payment contract. I can tell you who to go to though. BlueFire broadband because they have better plans and 2 have unlimited data. ULIMITED!!! They are a satellite company so yeah. More...
  • HughesNet is the worst

    I have had problems since day 1. We had Hughes net lest than a month I just called and cancel today. 1st the guy that came to install was I idiot, he came on a day that wasn't schedule for. Got here late and didn't leave tell almost midnight. The internet started to get slow and taking forever to upload so I called and to find out we went over . So I upgraded for more storage or whatever we needed. In less than 2 weeks it started to do it again so I called and same thing we went over. It's not possible we have a lock on our router and we haven't been using it cause it... More...
    (Internet - Sponsored by DIRECPATH)
    Peanut98110's Picture   Peanut98110    0 Comments   Comments
  • Horrible service!!

    My wife and I have been a customer with Hughes Net for a little over 2 years. Within this time frame we have experienced several problems ranging from service to over charges that were not approved to now data mins that have restricted us from our service. On June 14, 2014 I called customer service about this issue and was told we had our service downgraded due to going over the data mins in the month! I asked if our bills as paid and the answer gives to me was yes bill was paid and is up to date. Hughes net is a fraud they steal money from you and disconnect or downgrade your service... More...
    (Internet - Sponsored by DIRECPATH)
    Jason8588's Picture   Jason8588    0 Comments   Comments
  • Hughesnet internet no signal but it's my fault?

    I had no choice but to cancel my service after only a few months because I couldn't receive the signal on my satellite. You sent out a technician to see what was going on. He told me, and put in his report that I wasn't receiving a signal because the tree was blocking it. The first technician installed the satellite in the winter and the signal was shooting between the branches. We had a perfect signal for a few months and had no problems. But now that its warmer and the leaves grew in, the signal was being blocked and we no longer had internet. When the technician came to check... More...
    (Internet - Sponsored by DIRECPATH)
    Aprilleer's Picture   Aprilleer    1 Comments   Comments
  • Cancellation Fee

    I called at 8:45 am PST on June 9th to discontinue my service. The reason for disconnection was due to the poor reception with the internet, unable to connect to a web page for several mins, or partial loading or no loading of page. This continued to be the problem from day one. In the first month of use I thought if might be my router and so spent $150 for a router that was recommended on site by Hughesnet. Still unable to connect without iaaue. Before buying the router I spoke with an individual when paying first bill and they suggested getting a new router. When calling again after... More...
  • HughesNet no support for OS, no notice of this change and would not cancel contract

    Had an issue after several months of having service. Could not get on the internet via my tower. Had to do with an issue with my OS. Would have actually taken them less than three minutes to help me fix the issue (that is how long it took me when I got on line elsewhere and downloaded the walk through fix). Tried to text on my phone to a tech support and she was rude and not patient at all and ended the support session early. Phoned and got a male tech support who said they stopped supporting my OS and I would have to call my OS provider and get an upgrade and then call back and they... More...
    toyotheory's Picture   toyotheory    0 Comments   Comments
  • Worst Internet Service Imaginable

    When HughesNet says "up to 10 Mbps" what they mean is .5 Mbps, except from the hours of 2am to 7 am. We used HughesNet at our cabin home, and virtually every time we would visit, a great deal of time was consumed with technical support. In addition to slow service, consumers need to be sure to read the fine print with HughesNet: you are only able to use a certain amount of Internet data each month, and when you exceed that, you have to purchase pricey restore tokens to regain service. In the end, this is the most expensive "service" available. We found another... More...
    (Internet - Sponsored by DIRECPATH)
  • HughesNet-Useless Waste of Time and Money!!

    Hughes Net is a serious joke--started original review over a week ago but could not stay connected long enough to send it!!! Tried cancelling and was told I would have to pay $199.00 to cancel---New internet provider has already been out--laughed at the mess around hook up area but said he would not touch anything until my contract was officially cancelled because of legal issues. Tired of complaining to Hughes --it does no good. I pay for services that I don't have------BASICALLY A USELESS SERVICE PROVIDER!!!!!!!!!!!! More...
    tlynch's Picture   tlynch    0 Comments   Comments
  • contact

    Went over trail period by five day's charge $400 dollars for contact early termination your service didn't work way slow service people that installed moved the dish so extra holes in my roof left cables hanging I feel the install was poorly done not a professional job witch makes your contact void on your end would like to see my money back More...
  • Unauthorized use of my credit card

    I called hugesnet just about an inquiry of how much a modem cost (of course didn't get a representative that spoke English to well), I told them I would have to think about it and get back to them. Next thing I see is that they charged my debit card over $300+! So when I tried to get this resolved ASAP, that wasn't going to happen. I was told I have to wait 4 days and call back in order to credit my account. They took my money without any authorization and now I have to wait, are they crazy? They refused to let me speak to anyone in the US, it wouldn't of been so bad if it... More...
    seaweed12496's Picture   seaweed12496    3 Comments   Comments
  • Hughesnet

    Sales person did not tell me that I would only get 5GB of data per month. I don't see how I would of chosen this internet service knowing it was limited. They say it is unlimited because I can still use it at the throttled speed....Its like I don't even have internet. I called and told them I didn't see why it was so slow, that's when they told me I had a 5GB limit. I told the first guy I talked to that I wasn't aware of that when I started the contract and he said he could not do anything about it. I then asked to speak to the Supervisor which told me the same... More...
    (Internet - Sponsored by DIRECPATH)
    07jose30's Picture   07jose30    0 Comments   Comments

    frauds, incompetence, liars. They refuse to give me the corporate HQ phone number. Worst customer service I've ever experienced. They should be closed down. I can't get anybody to take the equipment down (after having it only 5 days) even after I've talked to the installer himself. I'm put on hold for 10-15 minutes at a time. My average call to them takes at least an hour. I've never experienced such incompetence in my life. DO NOT GET HUGHESNET EVER!!!!!!!!!!!! More...
    (Internet - Sponsored by DIRECPATH)
    KELLY61's Picture   KELLY61    0 Comments   Comments
  • worst internet and customer service ever.

    they advertise high speed fast downloads. it just took me over an hour to download a 3 min video. half the time i cant get on to pages. no high speen im being charged for. send me a pop up sayin bill is due cant access credit card. i havent recieved a bill ( paper, estatement nothing). they installation person left his trash in my house and didnt clean up where he drilled therw wall. called complained about that said they would take money off bill for 3 months. yet to see that cuz i dont get a bill just a pop up that says i owe. nobody on phone knows anything. couldnt even find name... More...
    (Internet - Sponsored by DIRECPATH)
    dallassuhr's Picture   dallassuhr    0 Comments   Comments
  • Unreliable, and they try and rip you off every chance they get

    I signed up with Hughes Net because I could get a business class install in order to VPN into work and well my choices were limited since we are rural. (This was Pre Gen 4.) First the installer took it upon himself to install residental service, even though I asked for business, when I asked Hughes to change it they wanted fees for upgrading and so I was stuck. I paid for a higher package of 2 MB speed. OH but when you VPN they throttle you so anytime I worked if I was lucky I got .5 MB. Secondly they put me on a modem called the 9000 which was an experiemental modem. This thing went out... More...
    gracefilkins's Picture   gracefilkins    0 Comments   Comments
  • Terrible Unreliable Hughesnet internet service

    Hughesnet is the WORST internet survice I've ever delt with. The only reason we got Hughesnet was so we could pull through movies on the internet where we live. We were told when signing up for Hughesnet that we would be able to stream at least 25 movies off of the plan we got. So far we have only been able to successfully stream half of a movie... very very very DISAPOINTED. Don't sign up for Hughesnet whatever you do, it takes me at least 5 min to search something on google.. it's almost faster to drive to Starbucks to use the internet then in my own home... More...
    tysonnnn's Picture   tysonnnn    1 Comments   Comments
  • HughesNet tricked us into signing up!

    I am so upset with HughesNet, their terrible internet service and terrible customer service. We signed up for HughesNet late October. Initially we were told it was very easy to give them a try. Sign up, we install for free, give you a 30 day trial period, and if we weren't satisfied, full re-imbursent would be given. Uninstalling , no problem. We called to cancel the service is November and we were asked to give them 30 more days, they would extended trail period and give us a higher speed. (our service went out multiple times a day. Every time we had to reboot modem and router )... More...
    Jessica24's Picture   Jessica24    0 Comments   Comments
  • failed service

    Any chance I can get help to get out of the Hughesnet contract at a vastly reduced cost? The service doesn't work, and they can't fix it. Speeds are slow, sure, but what I am referring to is failure to connect. I can't reach most websites...the request times out. This is any day, any night and not dependent on the weather. The "speed tests" also show 10% of advertised speeds, but the tests themselves take 15 minutes to complete. if they do complete at all, the tests show speeds of 600k to 1.2MB. I've been on phone w/ tech support many times...... More...
    (Internet - Sponsored by DIRECPATH)
  • Canceled Service

    Moved to an apartment and the installer from HUGHESNET said it was physically impossible to transfer my service because of the north facing apartment. He told me to get a letter from the apartment manager, stating this, which I did. This is a valid reason to let me out of my remaining contract. To have people pay when their OWN HUGHES INSTALLERS won't even try to place the dish, is YOUR problem, not mine! I'm refuse to pay the remaining contract. More...
    (Internet - Sponsored by DIRECPATH)

    Like everyone else on here, HUGHESNET SUCKS! They should have a class action lawsuit against them for false advertising. There service is SLOWER than any other on the planet and data allowances offer you NOTHING. When I moved and couldn't get the service (thank God) at my new location because it was an apartment facing the north mountains, they still won't let me out of the contract for $340!!! The installer came out and said it was PHYSICALLY IMPOSSIBLE to use their Hughes Dish. WTF? CUSTOMER NO SERVICE, Reps never speak English, whoever owns ths company is making a... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Executive's Picture   Executive    0 Comments   Comments
  • Horrible Company All Around

    I had Hughesnet for 5 years and in that 5 years I had the worst service. The only reason they were the provider at my house was because where I live could only get hughesnet but now I have new and better options. The company over charges for service that moves slower than dial-up. The customer service reps don't help but rather make the situation ten times worse. They charge your account without letting you know that they are and for no reason. I am very disappointed in a company that says its faster, cheaper, and better than most satellite companies. I was recently charged for not... More...
    janaylor's Picture   janaylor    0 Comments   Comments
  • internet service and employee service - horrible

    August 7, 2013 Mr. Pradman Kaul Hughes Communications, CEO PO Box 96874 Chicago, IL 60693-6874 RE: Cancellation of Hughes net services - A/C # SME18780 Dear Mr. Kaul: My name is Jose Mendoza, President of Eco Pet Products, Inc. Back in April, 2013, I moved to Escondido, CA. I tried to get internet services from the local providers, to no avail. The choice was between your company and another. I decided to go with HughesNet, and I have to confess, this is one of the biggest mistakes I have ever made in choosing a provider. Since inception, I have had nothing but problems with your... More...
    febus1955's Picture   febus1955    1 Comments   Comments

Hughesnet Reviews By Product

Hughesnet Comments

Skyblue77 says: (3 years ago)
Hughesnet said free installation. Because of the promotion in your area your bill will only be $50/monthly. You will be able to surf the net & play games, just won't be able to play Xbox or PlayStation online. All lies except the online gaming.

Never received credit for installation fee I had to pay upfront for. Charged me $75/monthly not the $50. Could only use internet between the hours of 2am & 8am, had to get up early or stay up late just to be able to use the serivce. My account is now cancelled, waiting for the box to arrive & they are still charging me for the very slow & horrible service that I cancelled. I live in a remote area & was told they were the only internet provider. Well they're not, take your time & find someone else. DO NOT GIVE THIS COMPANY ANY OF YOUR MONEY. Once you sign your life over to them its hard to greet it back. I would've rather made a deal with the devil. And they are still taking money out of my account even after we cancelled.

pam90 says: (4 years ago)
Hughes net has been the worst service I could have ever encountered. Hughest wouldnt pick there product up,after a week because it didnt work. Then they took the money from my account. Get this they have owed me $215.90 for ninety days now. I believe that they are taking peoples money for start up money to keep their company afloat. I had it with them. I am turning my matter over to the better business bureau. Also, I am turning it over to 12on your side. 90 days to get my money back. That is a little much just to get my money back.

briandel456 says: (4 years ago)
I go the service to stop being ripped off by the cable company. Talk about a hard lesson to learn! Hughes is the biggest rip off known to mankind. I was even told that I could play my PS3 with their service. LIE! I cannot even watch on demand with my television service provider because my download speed is .03 mbps. I only was able to access the internet after 9pm CST. The best time was 3am and had NO SIGNAL from 6am to 2pm every single day. They also have the nerve to charge $54 per month so that I can watch the router do nothing. No service and not able to use the internet. What a joke! Sad thing is that the joke is on me because the service is TERRIBLE (and that is being way to polite).

KingdomHearts says: (5 years ago)
ok I asked if I could play xbox live,and they said it has 1 sec delay which wasn't in the plan but they said icpuldplay pc games and when I went to play a game MY PING WAS 1000 and my internet runs out in like 4 days just from being on google and Skype. I DONT CARE IF IM ONLY 13 BUT HUGHES NET IS FUCKING BULLSHIT AND ITS NOT EVEN HIGH SPEED ITS DAIL UP SPEED AFTER ABOUT 2 HOURS.Please if anything I would say use iinet because it gives 100 or 200 GB a month plus you can play xbox live,facebook games (not Farmville or none of that. the good ones) and youtube on the FREEZONE the freezone lets you do all of that without yousing your monthly data!if you cant get iinet try sky or something

ctman111 says: (5 years ago)
go for century link is all I can say I hate hughenet its crap they lie to you and charge you double to triple what everyone else charges for dial up basically when it works whoo great its good except ping but it doesn't work half the time or more mine has been down for 2 weeks saying I went over the fap policy it says don't use net itll be back in 24 to 48 hrs I didn't use mine for a freaking week and guess what no change didn't fix itself til the beginning of the month hughesnet you are scum liers and dirtbags one day someone with enough money wil sue you and youll get what you deserve to be put out of business

lionelsalinas says: (5 years ago)
DO NOT GET THIS INTERNET!!!! IF YOU ARE SMART YOU WILL LISTEN TO ME AND NOT GET IT!!! I pay about $85 a month and only have limited access to my internet. I've already gone through my limit and all I've done is use it for my phone and watched 2 movies on netflix. I tried making an account online to look at my bill and limits but I cannot due to not having enough data to get on the internet to do so. This is by far the worst internet service ever. Also, I cannot cancel it until my 2 years is up or I have to pay a $400 fee! That's effing ridiculous! You can bet THE DAY my 2 years is up I will happily cancel this service. It's a scam and that is why you have to sign for 2 years because they know their service sucks. I hate Hughesnet. I repeat, DO NOT GET THIS SERVICE! IT SUCKS!!!!

exice says: (5 years ago)
I operate several websites from my home computer. I have been a HughesNet customer for about 5 years. In very rural Missouri, it is Hughes or dial-up or Exceed which was Sky Blue or something like that. The only problem with dial-up was speed and despite what some here say, hughes is faster than dial-up. My issues with them are these:

1) Hughes email regularly stops working for hours at a time.
2) Speeds that you start with are acceptable but gradually slow until you are paying $70
for dial up speeds or close to it.
3) Customer service is always overseas but the degree of fluency in English varies so
much that often you really can't understand what they are saying.
4) Ever wonder why so many hughes complaints center around or mention the poor
English speaking service reps? It is because you need service regularly for one reason
or another. It is not a smooth running ship.
5) After five years, I am going back to dial up. Why? My contract expires in 5 weeks, so I
have a window to quit them without paying them some exhorbonent penalty. If you
have never been a hughesnet customer you will find this odd given the painfully slow
dial up speeds. Believe me when I tell you there are other things that are worse. For
instance paying $70 for them constantly telling me that I am using up all my
daily allowance, shutting me down as a penalty for 24 hours. Reps always lying to me.
6) Anything that ever goes wrong is you or your computer and if you use a MAC like me,
first they take your money and get you into a contract, then every time there is an
issue, they blame Apple.
7) Recently they have some new glitch that claims I use up 250mb every hour or two. I
have only used basic computing and download nothing. I am afraid to download even
my computer updates because it gives them something to claim caused the "you have
exceeded your daily bandwidth allowance" message.
8) After 5 years, I know that 20 to 40 min of video will use up the daily allowance of
250mb. I watch no video and do no downloading now. No updates, nothing and still
within 1 to 4 hours of my computer being on, they claim "allowance exceeded". You
can't argue with them because you are talking to people who are trained in what to say
not how to solve. Everything is your fault... always. They admit to nothing...ever.
9) Yes dial-up is stressful. To me, fighting over issues like these is worse. Maybe I will
just use my hotspot and call it good. At least hotspot (my cellphone back up) is
already paid for in my cell bill and is faster than dial up.

If you are reading this and contemplating going to hughesnet, keep this in mind. I did some research and found hughesnet to be a better company than sky blue which is now exceed. I am talking about customer satisfaction. This leaves me with dial up or cell tether. No one living in the country wants this kind of distraction or stress. They are not crooked, they are incompetent and hide behind service reps from India who don't know what they are talking about. They are all nice and polite, it is just an apparently flawed system with frequent issues that they can't resolve. So they lie and play a shell game.

Like thousands of others, I recommend none of them. I have now gone full circle back to dial up or tether in five weeks. Slow is better than slightly faster, expensive and constantly stressful. Mike

56chevybelair says: (5 years ago)
Well I thought, I had service,instead I got a nightmare, this con company, thu lies, an deceit, false advertising, is telling me iam max out on bites, an want to sell tokens ,to increase speed,this guy is a con an needs to be in prison,$63.00 a month.hell he needs to give me tokens, but i got con,all the way!an $400.00 if you decide to break contract,send him to prison an let bubba show him what a screw over is,any help out there on this con job!!

sickofhughesnet says: (6 years ago)
This service is not what it advertises at all. I'm paying $10 more a month, when we only signed up to get cheaper rates, some cheaper rate. I consistently get a "Problem loading page" error and I don't want to spend hours on the phone trying to locate the problem when I know they will say it's mine because of a router that they said was bad so we went and got a new one and STILL we are having the same problem. This is no way to run a company, you'd think with all of the bad reviews they would want to turn this around instead of ignoring it. I'm going to try and go back to my old satellite service that we never had problems with!!!

SatMan632 says: (6 years ago)

katiestupid says: (6 years ago)
I thought wildblue internet service was bad. well hughes net is really bad it sucks so bad I can't play any of my games. it has so messed up my desk top computer I had to send it in for repair. and being i guess not being very bright i signed up for 2 years. I will be looking for a lawyer and contacting my credit card company not to take the payment out. after I got hughes net they told me I could watch movies or play games between midnight and 5:00a.m. o boy I will be sure to stay up all night o play pogo or face book games. I think not!

17didoja says: (6 years ago)
I'm in fact thirteen years old and I obviously have scholarly
Commitments to keep but Hughsnet will not allow it
I love living in rural country and if I had to decide
Between Hughsnet and my beautiful home well you Can guess
Which I'd be choosing. The worst part is its not like
I live in the middle of nowhere I live four miles from
The nearest town yet were still stuck with Hughsnet! Just
Awhile ago I found out that a person ONE MILE away
Has Road Runner that is significantly faster than my current
Internet! Why can't u just run some extra line out
To my house that has five houses on the road!!???
That's not even the worst part!!! I also found out the the
Prison which is about two miles always has high speed Internet
Running right through some wires around my house???? So as I
Try to study up and get good grades for tests and I'm incapable
Of doing that because it takes thirty minutes to load one page because
Hughsnet can't get the crap together my whole family suffers! That's
Not right. If I want to download an app I have to
Wait and go to a friend house and smuggle off their Internet becau
Se my apps always time out. And when I just want to watch
A short three minute video on YouTube I have wait an hour
For it to buffer. If a thirteen year old kid can recognize
When Internet sucks that's really sad.....get your crap together
Hughsnet befor we drop you and pay Road Runner a fortune
Of money that could of been yours to run a line out
An extra mile so we can actually get Internet that works.

Thanks for the waste of money.

ashk1013 says: (6 years ago)
Worst internet service I have ever had! Internet is incredibly slow and overpriced. I pay $70 a month for internet that is the speed of dial up and sometimes doesn't even work at all!! I called today to cancel my service and was told that we have to take down the equiptment ourselves and they will send us a UPS box to ship it back to them in. SERIOUSLY!! Hughesnet has a long long way to go with their product and customer service.

JK722 says: (6 years ago)
This company is a bunch of incompetent idiots! After three years of trying to get consistent throughput, we are going with Starband. We are paying for 1.5 Mbs and normally get 200-300 kbps. Endless calls to Tech Support result in only more throughput tests. I even had a Stateside tech tell me signal strength had no impact on throughput. The final straw was after assurances Level 4 support would call within 24 hrs, they called after 5 days asking for more throughput tests. We are through with HughesNet!

sucker1 says: (6 years ago)
Buyer beware, your obligated for 2years of bad service,equidment breakdowns,no one speaks English I understand,and a monthly dipping into your bank or credit card account, believe me LOOK Elsewhere for your internet service

scurvy says: (6 years ago)
Hughes net sucks. They told me it was faster than broadband, it was not AT ALL, and I have had dialup that was as fast. I called to cancel service they told me not to do anything till they had corporate call me well they never called then I got a letter from credit collector for $1400.00!! It has been a nightmare they all lie every single one! I would not recomend them to anyone and I hate that there name is Hughes cause that is my last name.

Crazymom says: (7 years ago)
HughesNet is the worse internet connection ever I have it for a week and it was so slow that I couldn't play any games in facebook I pass all week calling and the costumer service is the worse In a week I decide to go back to Verizon and they give me a better deal. When I cancel they told me they will send somebody to pick up the equipment I put everything in the box and wait. After 3 months pass and I forgot about my bad experience with them I went to check my balance in my Debit card because I have to pay my rent the day I just got paid and they took all the money I have my rent I call them and they told me that I didn't return the equipment I explain that the person told me they will send somebody for it. I said ok the next day I took everything and send it. I wait they receive the package and call them again now they are telling me that I have to wait 2 to 3 weeks for I can receive my money back in the mean time I already have a court date for my rent they took the money and now they dont want to returned. If u thinking try Hugues net please dont they will ripe u off. The supervisor didn't have the balls to talk to me. Be careful with HUGHESNET they are a RIPE OFF!!!!!

Hatehughesnet says: (7 years ago)
Dear HughesNet: You suck. After ATT finally ran wires allowing "real" highspeed internet in our area, I was able to cancel your subpar, overpriced service. Of course, I was breaking my contract, but I promptly returned your equipment, which you verified was received on 5/26. It is now 7/20, and you have YET to return the $200 dollars you owe me since I returned my equipment on time. I want my money, you thieves. I call and am told to call back at a certain time. You are noting my account. Great. While you're at it, it would be great if when I do call back I actually get to speak with someone who I can understand and can understand me. That would be peachy. Btw, I'm sending this complaint via my iPhone, which beats your service for speed and download allowance any day. I recommend that if someone wants highspeed Internet and has decent cell phone reception, get an iPhone and slave it into your laptop or pc, even with a high data package you would pay less than Hughes Net considering you would also have a phone. They can show you how to use your phones Internet access through your computer if you're unaware how to, also, I have bad cell reception here in the country, buy walked into the store and told them such and that if they gave me a free micro cell (like your own personal cell phone tower--added bonus, calls I make in my house with the micro cell don't count against my minutes) anyway I got a $200 micro cell for free cause I bought and iPhone that day. So there's ways to get your high speed without resorting to Hughes Net, which is an awful company. I want my money!

janina says: (8 years ago)
I wish I had read these reviews before I signed on. I had terrible service, many hours of the day when I could not sign on and now because I can not connect where I have moved to they are charging me a 400.00 cancellation fee. Like everyone else says here...Stay away from HughesNet!

TRUCKLIN says: (8 years ago)
I signed on with hughes net for the 30 day trial with the understanding that if I didn't like it...all I was out was the $99 activation fee. I canceled within one week because it was sooo slow. I was then told I would have to pay for the initial month of service on top of losing the activation fee. So far I am out almost $300 for just trying it out. I have yet to get instructions on returning the equipment which is an additional $300 if not returned in 30 days.

JustinJ says: (8 years ago)
Worst service ever.....Our connection sucks, we call the people to come out and they end up taking forever to come up with a date to come out. Nothing they do helps.It is just horrible :-(

netcracker says: (8 years ago)
hey, sclgeographer, I get the feeling that sometimes they just knock us down with time charges because they're having problems.

Last night they say I downloaded something that was nearly 300 MEGs! It was at 7 PM when I was watching TV. I wondered if some humongous Windows update happened at that hour, or McAfee, nope, nothing. And there's no way of finding out if they're accurate with this information, because clearly they aren't in this case.

sclgeographer says: (8 years ago)
i subscribe to i live in the country and there is no other access....except for other providers like i upgraded recently hoping that i would be better service. it is pitiful. a lot of the time i have 5.5 - 11. i am NOT happy about this. i pay these folks $79 a month for lousy service.

whippedbyHN says: (8 years ago)
I'm sitting here right now stuck with slower than dialup speed because Windows had a service pack update along with an update for Microsoft office and all of it added up to 310MB and that booted me over the "Fair Access Policy" line and I'll be in this punishment phase for 24 hour.

All I can say is listen carefully the ads and notice they do not make promises like cable of being able to download movies and TV shows on line. Not a prayer or that. It charges a much higher fee than DSL and cable for a lot less bandwidth. Stick with dialup. It's almost as fast as Hughesnet, a lot cheaper and it won't punish you for downloading.

Feedup says: (8 years ago)
We have been Hughes Net customers for over 2 years, and I have to agree with 99.9% of the other post that Hughes was/is a very pathetic corporation, and has little to no customer care abilities. Today I called them regarding a web mail issue that is obviously an issue at their end, and even the so called supervisor tried to change settings on my end to resolve an issue. Over the past 2+ years, Hughes has been changing and modifying their “product”, and that seems to be where the issues arise. I have noticed that their spam filter often ignores the “safe sender” tag, and labels the email as spam anyway, requiring you to go to their servers to manually check and “clean” out the spam folder of good emails. Well, today I attempted to clean out the spam folder so I could retrieve the good emails, and their new “home page” apparently has a broken link as after clicking on the link, all I got was the “Done but with errors on page” notice in the bottom left corner of IE. When I called, their “tech” wanted to change my cookie settings from “prompt” to “Allow” which effects security of the machine by allowing any cookie (malicious or not) to be put on your machine… I refused to change that setting as Hughes was already tagged as “Allow” so that was not the issue. After dealing with the “tech” who only wanted to modify my machine, I asked for a supervisor… The supervisor took the medaling of my machine even farther… He wanted me to reboot in “Safe mode” in order to make changes. Now I am no Bill Gates, but even I know a broken link is not going to be fixed by changing anything on my machine. This is the second time (minimum) that Hughes has (In my opinion) played a shell game to hide their errors. If I had it all to do over again, I would avoid Hughes like the plague. FYI, I have also had usage issues with Hughes … Interesting since it started happening when we hardly used the net, so we set a trap… We shut down all but one machine, and we put it to sleep… Busted… It claimed we have exceeded the 200 megs a day limit so I opened the files folder and did a search on “updated files” by date … The computer showed NO updates within the time we supposedly surpassed the limits. We are in a very rural area and no one is close enough to us to access the wireless router. (plus it is password protected, and locked to only “see” our machines. I have over 2 years of examples folks, so the long story short.. Stay away from Hughes… In my opinion they should be the target of a class action law suit.

asian says: (8 years ago)
i do understand that you guys are having problems regarding the service and their tech supports, i admit that i work for hughesnet as a representative from the billing dept/customer service, but comparing satellite ISP to DSL/cable it is actually way too far because of the propagation delay/latency of the satellite system, it is better to know the difference between the systems first before we judge and complain. .

wacohughesnet says: (9 years ago)
Throughput is considerably less than the technical speed. I am paying for about 1700 down and 200 or so up. When you do a speed test, it just sits there for several seconds. Then, it performs at the specified rate, but, again, that's not at all what you experience. The Fair Access Policy is a surprise to most, but once you know about it, it would be livable IF there was some sort of meter to tell you how close you're coming to the ceiling. It obviously knows. Why it doesn't inform you has to be chalked up to their desire to drop you to dial-up speeds so they leverage their end. I too am rural and stuck. If *any* other broadband was available, they would have to be as horrible for me not to switch.

maryooff says: (9 years ago)

julies029 says: (9 years ago)
What a joke! I too, as 1000's of others was scammed by HughesNet. No mention of fair access policy. My son likes to watch videos on youtube and after about 1 hour of that you have used up your "quota" of high speed. Now I am paying $70 a month for dial up speed. If this complaint saves 1 person the agony it was worth it. I too am faced with early termination fees. Might as well deal with it, get through the rest of the "contract" which I have never seen and mark it up as a lesson learned.

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