Hughesnet Reviews and Complaints

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Hughesnet Reviews

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  • Hughes Net interent service Small business owner



    9 1/2 year customer. I was on the unlimited data program. All of a sudden it just stops working. Hughes net will no longer support the system I have. I paid a local service company to come out and verify my system is ok...still no signal. They have tried 30 times to switch me to the Gen 4 program and brag about faster service , but the amount of data they offer will not continue to run my business without unlimited. They basically forced me to discontinue the service since I don't want to pay 138 dollars a month for a plan I could only use 2/3 of a month. The speed has progressively... More...
    (Internet - Sponsored by DIRECPATH)
    TBurcham's Picture   TBurcham    0 Comments   Comments
  • HughesNet is the Worst



    HUGHESNET IS THE WORSE INTERNET PROVIDER EVER!! Where do I begin telling what is wrong with this service? %u2022 I am paying $63.12/month for 10 GB of data! %u2022 I was told that the rain affected the speed of my internet. %u2022 I was told that data was being used by my Wi-Fi connected devices %u2013 laptop, iPad - even when they are off. %u2022 Automated %u201Ccustomer service%u201D on the phone is a joke. There is no service provided. %u2022 The internet is incredible slow. I had dial up in 1997 that was faster. %u2022 When the speed test was run by an agent, it was faster than any... More...
    (Satellite)
    DLB21701's Picture   DLB21701    0 Comments   Comments
  • Worst internet ever



    I've seen dial up faster than this! I have the PowerMax, the highest plan and I get less than .5 Mbps. That's not all. When they installed the dish, they installed it right behind a tree and aimed it towards the tree. A TREE! Terrible company. Now I'm stuck with them because there is a 2 year payment contract. I can tell you who to go to though. BlueFire broadband because they have better plans and 2 have unlimited data. ULIMITED!!! They are a satellite company so yeah. More...
    (Satellite)
  • HughesNet is the worst



    I have had problems since day 1. We had Hughes net lest than a month I just called and cancel today. 1st the guy that came to install was I idiot, he came on a day that wasn't schedule for. Got here late and didn't leave tell almost midnight. The internet started to get slow and taking forever to upload so I called and to find out we went over . So I upgraded for more storage or whatever we needed. In less than 2 weeks it started to do it again so I called and same thing we went over. It's not possible we have a lock on our router and we haven't been using it cause it... More...
    (Internet - Sponsored by DIRECPATH)
    Peanut98110's Picture   Peanut98110    0 Comments   Comments
  • Horrible service!!



    My wife and I have been a customer with Hughes Net for a little over 2 years. Within this time frame we have experienced several problems ranging from service to over charges that were not approved to now data mins that have restricted us from our service. On June 14, 2014 I called customer service about this issue and was told we had our service downgraded due to going over the data mins in the month! I asked if our bills as paid and the answer gives to me was yes bill was paid and is up to date. Hughes net is a fraud they steal money from you and disconnect or downgrade your service... More...
    (Internet - Sponsored by DIRECPATH)
    Jason8588's Picture   Jason8588    0 Comments   Comments
  • Hughesnet internet no signal but it's my fault?



    I had no choice but to cancel my service after only a few months because I couldn't receive the signal on my satellite. You sent out a technician to see what was going on. He told me, and put in his report that I wasn't receiving a signal because the tree was blocking it. The first technician installed the satellite in the winter and the signal was shooting between the branches. We had a perfect signal for a few months and had no problems. But now that its warmer and the leaves grew in, the signal was being blocked and we no longer had internet. When the technician came to check... More...
    (Internet - Sponsored by DIRECPATH)
    Aprilleer's Picture   Aprilleer    0 Comments   Comments
  • Cancellation Fee



    I called at 8:45 am PST on June 9th to discontinue my service. The reason for disconnection was due to the poor reception with the internet, unable to connect to a web page for several mins, or partial loading or no loading of page. This continued to be the problem from day one. In the first month of use I thought if might be my router and so spent $150 for a router that was recommended on site by Hughesnet. Still unable to connect without iaaue. Before buying the router I spoke with an individual when paying first bill and they suggested getting a new router. When calling again after... More...
    (Satellite)
  • HughesNet no support for OS, no notice of this change and would not cancel contract



    Had an issue after several months of having service. Could not get on the internet via my tower. Had to do with an issue with my OS. Would have actually taken them less than three minutes to help me fix the issue (that is how long it took me when I got on line elsewhere and downloaded the walk through fix). Tried to text on my phone to a tech support and she was rude and not patient at all and ended the support session early. Phoned and got a male tech support who said they stopped supporting my OS and I would have to call my OS provider and get an upgrade and then call back and they... More...
    (Satellite)
    toyotheory's Picture   toyotheory    0 Comments   Comments
  • Worst Internet Service Imaginable



    When HughesNet says "up to 10 Mbps" what they mean is .5 Mbps, except from the hours of 2am to 7 am. We used HughesNet at our cabin home, and virtually every time we would visit, a great deal of time was consumed with technical support. In addition to slow service, consumers need to be sure to read the fine print with HughesNet: you are only able to use a certain amount of Internet data each month, and when you exceed that, you have to purchase pricey restore tokens to regain service. In the end, this is the most expensive "service" available. We found another... More...
    (Internet - Sponsored by DIRECPATH)
  • HughesNet-Useless Waste of Time and Money!!



    Hughes Net is a serious joke--started original review over a week ago but could not stay connected long enough to send it!!! Tried cancelling and was told I would have to pay $199.00 to cancel---New internet provider has already been out--laughed at the mess around hook up area but said he would not touch anything until my contract was officially cancelled because of legal issues. Tired of complaining to Hughes --it does no good. I pay for services that I don't have------BASICALLY A USELESS SERVICE PROVIDER!!!!!!!!!!!! More...
    (Miscellaneous)
    tlynch's Picture   tlynch    0 Comments   Comments
  • contact



    Went over trail period by five day's charge $400 dollars for contact early termination your service didn't work way slow service people that installed moved the dish so extra holes in my roof left cables hanging I feel the install was poorly done not a professional job witch makes your contact void on your end would like to see my money back More...
    (Satellite)
  • Unauthorized use of my credit card



    I called hugesnet just about an inquiry of how much a modem cost (of course didn't get a representative that spoke English to well), I told them I would have to think about it and get back to them. Next thing I see is that they charged my debit card over $300+! So when I tried to get this resolved ASAP, that wasn't going to happen. I was told I have to wait 4 days and call back in order to credit my account. They took my money without any authorization and now I have to wait, are they crazy? They refused to let me speak to anyone in the US, it wouldn't of been so bad if it... More...
    (Satellite)
    seaweed12496's Picture   seaweed12496    2 Comments   Comments
  • Hughesnet



    Sales person did not tell me that I would only get 5GB of data per month. I don't see how I would of chosen this internet service knowing it was limited. They say it is unlimited because I can still use it at the throttled speed....Its like I don't even have internet. I called and told them I didn't see why it was so slow, that's when they told me I had a 5GB limit. I told the first guy I talked to that I wasn't aware of that when I started the contract and he said he could not do anything about it. I then asked to speak to the Supervisor which told me the same... More...
    (Internet - Sponsored by DIRECPATH)
    07jose30's Picture   07jose30    0 Comments   Comments
  • TOTAL INCOMPETENCE



    frauds, incompetence, liars. They refuse to give me the corporate HQ phone number. Worst customer service I've ever experienced. They should be closed down. I can't get anybody to take the equipment down (after having it only 5 days) even after I've talked to the installer himself. I'm put on hold for 10-15 minutes at a time. My average call to them takes at least an hour. I've never experienced such incompetence in my life. DO NOT GET HUGHESNET EVER!!!!!!!!!!!! More...
    (Internet - Sponsored by DIRECPATH)
    KELLY61's Picture   KELLY61    0 Comments   Comments
  • worst internet and customer service ever.



    they advertise high speed fast downloads. it just took me over an hour to download a 3 min video. half the time i cant get on to pages. no high speen im being charged for. send me a pop up sayin bill is due cant access credit card. i havent recieved a bill ( paper, estatement nothing). they installation person left his trash in my house and didnt clean up where he drilled therw wall. called complained about that said they would take money off bill for 3 months. yet to see that cuz i dont get a bill just a pop up that says i owe. nobody on phone knows anything. couldnt even find name... More...
    (Internet - Sponsored by DIRECPATH)
    dallassuhr's Picture   dallassuhr    0 Comments   Comments
  • Unreliable, and they try and rip you off every chance they get



    I signed up with Hughes Net because I could get a business class install in order to VPN into work and well my choices were limited since we are rural. (This was Pre Gen 4.) First the installer took it upon himself to install residental service, even though I asked for business, when I asked Hughes to change it they wanted fees for upgrading and so I was stuck. I paid for a higher package of 2 MB speed. OH but when you VPN they throttle you so anytime I worked if I was lucky I got .5 MB. Secondly they put me on a modem called the 9000 which was an experiemental modem. This thing went out... More...
    (Satellite)
    gracefilkins's Picture   gracefilkins    0 Comments   Comments
  • Terrible Unreliable Hughesnet internet service



    Hughesnet is the WORST internet survice I've ever delt with. The only reason we got Hughesnet was so we could pull through movies on the internet where we live. We were told when signing up for Hughesnet that we would be able to stream at least 25 movies off of the plan we got. So far we have only been able to successfully stream half of a movie... very very very DISAPOINTED. Don't sign up for Hughesnet whatever you do, it takes me at least 5 min to search something on google.. it's almost faster to drive to Starbucks to use the internet then in my own home... More...
    (Satellite)
    tysonnnn's Picture   tysonnnn    1 Comments   Comments
  • HughesNet tricked us into signing up!



    I am so upset with HughesNet, their terrible internet service and terrible customer service. We signed up for HughesNet late October. Initially we were told it was very easy to give them a try. Sign up, we install for free, give you a 30 day trial period, and if we weren't satisfied, full re-imbursent would be given. Uninstalling , no problem. We called to cancel the service is November and we were asked to give them 30 more days, they would extended trail period and give us a higher speed. (our service went out multiple times a day. Every time we had to reboot modem and router )... More...
    (Miscellaneous)
    Jessica24's Picture   Jessica24    0 Comments   Comments
  • failed service



    Any chance I can get help to get out of the Hughesnet contract at a vastly reduced cost? The service doesn't work, and they can't fix it. Speeds are slow, sure, but what I am referring to is failure to connect. I can't reach most websites...the request times out. This is any day, any night and not dependent on the weather. The "speed tests" also show 10% of advertised speeds, but the tests themselves take 15 minutes to complete. if they do complete at all, the tests show speeds of 600k to 1.2MB. I've been on phone w/ tech support many times...... More...
    (Internet - Sponsored by DIRECPATH)
  • Canceled Service



    Moved to an apartment and the installer from HUGHESNET said it was physically impossible to transfer my service because of the north facing apartment. He told me to get a letter from the apartment manager, stating this, which I did. This is a valid reason to let me out of my remaining contract. To have people pay when their OWN HUGHES INSTALLERS won't even try to place the dish, is YOUR problem, not mine! I'm refuse to pay the remaining contract. More...
    (Internet - Sponsored by DIRECPATH)
  • THIEVES!



    Like everyone else on here, HUGHESNET SUCKS! They should have a class action lawsuit against them for false advertising. There service is SLOWER than any other on the planet and data allowances offer you NOTHING. When I moved and couldn't get the service (thank God) at my new location because it was an apartment facing the north mountains, they still won't let me out of the contract for $340!!! The installer came out and said it was PHYSICALLY IMPOSSIBLE to use their Hughes Dish. WTF? CUSTOMER NO SERVICE, Reps never speak English, whoever owns ths company is making a... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Executive's Picture   Executive    0 Comments   Comments
  • Horrible Company All Around



    I had Hughesnet for 5 years and in that 5 years I had the worst service. The only reason they were the provider at my house was because where I live could only get hughesnet but now I have new and better options. The company over charges for service that moves slower than dial-up. The customer service reps don't help but rather make the situation ten times worse. They charge your account without letting you know that they are and for no reason. I am very disappointed in a company that says its faster, cheaper, and better than most satellite companies. I was recently charged for not... More...
    (Satellite)
    janaylor's Picture   janaylor    0 Comments   Comments
  • internet service and employee service - horrible



    August 7, 2013 Mr. Pradman Kaul Hughes Communications, CEO PO Box 96874 Chicago, IL 60693-6874 RE: Cancellation of Hughes net services - A/C # SME18780 Dear Mr. Kaul: My name is Jose Mendoza, President of Eco Pet Products, Inc. Back in April, 2013, I moved to Escondido, CA. I tried to get internet services from the local providers, to no avail. The choice was between your company and another. I decided to go with HughesNet, and I have to confess, this is one of the biggest mistakes I have ever made in choosing a provider. Since inception, I have had nothing but problems with your... More...
    (Satellite)
    febus1955's Picture   febus1955    1 Comments   Comments
  • What the DON'T Tell You About HughesNet



    They tell you that they are faster, better and cheaper. What they don't tell you is that there is an excruciatingly long delay as the signal is passed between your home and the satellite. It may run at the stated speeds (it may not!) for a brief split second after the long delay, but the resulting transmission speed is actually slower than DSL...even slower than using your 3G cellphone as a hotspot! They also fail to tell you that there is a 10gig limit each month. What? Really? Only 10gig?? I use that on my cell phones and iPads!! They also don't tell you that they will send the... More...
    (Internet - Sponsored by DIRECPATH)
    HughesNetSux's Picture   HughesNetSux    1 Comments   Comments
  • Hughes Net Customer Service is Horrible



    I have been fighting with Hughes Net since 8/11/13. I changed to DishNet and was being double billed. I have spent hours and hours on the phone, told that HughesNet was cancelled, told I would get a refund....by numerous people. I was told that I had to fax proof of my DishNet bill which I have done 8 times now....and HughesNet says they still don't have it. My credit card was billed again today after I was told last week that the service was cancelled. I spent hours today again on the phone, and I was told all was OK.....I still don't know.....how can HughesNet customer... More...
    (Internet - Sponsored by DIRECPATH)
    calcasieu's Picture   calcasieu    0 Comments   Comments
  • Hughsnet is a terrible company



    My name is Ssgt Johnson, a combat wounded veteran. Recently moved to NY we are located a few miles outside the nearest city so we tried Hugh's net because of our location. The first month the Internet worked but absolutely no downloading or streaming. We used up our allotment of coins just trying to stream but never successful. I called there customer service and they said I would have to pay for a tech to come out but to first try buying a new router and moving it to a different location in the house. I went and bought 50 ft of Ethernet cable to move the new router. We were still... More...
    (Internet - Sponsored by DIRECPATH)
    Ssgtranger42's Picture   Ssgtranger42    0 Comments   Comments
  • Terrible Service & Rude, Inept and Unprofessional Staff



    I canceled my service with HughesNet as each time the weather was less than perfect, we lost all service. Plus, it is was slower than dial up. I had to make two calls and spent over an hour on the phone with an account manager on 19 March trying to cancel my service. They failed to adequately follow all the steps on their side. Whilst they acknowledge I canceled service on 19 March, and their account manager did not do their job correctly - they continued to charge my credit card over $70 per month. Each time I called to dispute the charge, they told me the account was NOT deactivated.... More...
    (Satellite)
    onefitbrit's Picture   onefitbrit    1 Comments   Comments
  • slow service



    I cannot even get my e-mails on hughes.net it states my web server is down. stevehorn@hughes.net During the day any web site I try to visit does not recognize me, and I only got on here at home because it is after 10 pm cst. At first I thought it was bad weather somewhere, but this has lasted for several weeks. I have turned off my modems, adn computers, trying to re-set stuff, but to no avail. More...
    (Real Estate, Brokers, Mortgages)
  • Hughsnet



    I have two hughes.net satellite hookups because without satellite all there is is our rural area is dial up. One of the hook ups is the new gen 4, and the other is the older version. For the last month the daily service has gotten extremely bad, slow to non-existent. It is to the point that our real estate computers have to go to town to get service at McDonalds Wifi. and at home, like now, I can only use it after 10 pm cdst. And no relief in sight. Can't even get to hughes net customer service to register a complaint, all the reps are tied up for hours on end. More...
    (Real Estate, Brokers, Mortgages)
    kd0mhz's Picture   kd0mhz    0 Comments   Comments
  • never again



    I've had this service for for maybe two mouths and run out of my data plan in less than 0ne week this is a rip off internet if you are thinking of getting Hughesnet done wast your money . I will tell everyone how bad it is and read other reviews about them I'm not the very happy that I'm getting scewed! More...
    (Satellite)
    jprejean69's Picture   jprejean69    0 Comments   Comments
  • Hughesnet Internet Satellite service



    Hughesnet is CRAP! I've had it for 8 years, only because I have to due to where I live. When it works, it is great! But that only happens maybe a couple of hours, once a day or less. Their customer service is the worst I have ever seen in my life. You can't understand anything they say and have to continually have them repeat theirselves. I won't call them anymore. I need to upload many photos and can't even do that right now because for days, even though I surf the web ok, the photos won't go through. All it says is suspected satellite outage. Really? I... More...
    (Satellite)
    rockhunter's Picture   rockhunter    1 Comments   Comments
  • Serious Complaint



    Although hughesnet is, despite what most are saying, an improvement compared to dial up which is right up there with nothing, I would expect more respect as a consumer, and loyal customer. 5 years I have been using there service, and was quite happy when gen 4 came out, a huge improvement over the previous top choice of there installation. My overall problem is with the *respect* that they seem to not give. They have the most rude customer relations I have ever known. You do get charged to replace faulty equipment that THEY install. It's almost as if faulty equipment is there... More...
    (Internet - Sponsored by DIRECPATH)
  • System set up incorrectly



    Bought system November 2012. Installer came out. I told him he could place satilite anywhere but that the roof was new and I only wanted it placed once. The installer showed me the location they picked and I noticed it was near a tree and asked about it, they assured me signal came from the other direction. The system never worked correctly. Called numous times. Talked to all kinds of people at hughsnet, no solution. Went through a modem, upgraded system, and spent more than 6 hours troubleshooting. Finally they send out a tech and find out the system was sent up in the wrong place and the... More...
    (Satellite)
    Reddev3's Picture   Reddev3    0 Comments   Comments
  • worst internet service in the WORLD



    I have never in my life taken the time to fill out a survey or review, but I have just experienced the worst 2 months of my life dealing with this company and I feel like I must warn as many people as possible that are considering hughes net. When I signed up I was asked what I mainly used my internet for, I replied that I mainly watch Netflix and do school work. They recommended I go with the power pro plan and said it would have the best download and streaming time. It was going to cost me 40/ month for this plan according to the guy on the phone and I would be locked in for 32 months... More...
    (Internet - Sponsored by DIRECPATH)
    cstapp93's Picture   cstapp93    1 Comments   Comments
  • HughesNet GEN 4 service for business



    HughesNet is a wholly owned subsidiary of EchoStar. At the end of Jan, 2013, I responded to an email regarding HughesNet for Business, as I was moving my office to a location not served by cable or DSL. After speaking with the sales representative, Kevin Jackson, and explaining my service needs, I was informed that the GEN 4 product provide up to 15 mbps download, which he indicated would more that service my business needs. Although HughesNet has a poor reputation, their entrance into the business arena and the new services, along with assurances that the service contract could be... More...
    (Satellite)
    sandeea728's Picture   sandeea728    0 Comments   Comments
  • Hughesnet Customer service is HORRIBLE!!



    So i recently signed up for Hughesnet Satellite Internet. When I intially called hughesnet about their services the salesmen said that I would have NO installation fee, NO activation fee, and charged $39.99 9.99 ( for rental fee) a month for the first 3 months. Well when I checked my bank account summary i was charged $154.74. I was irrate. When I called them about it they said I was charged an acctivation fee and then transfered all over the place to talk to differnet people. They ordered a call review because apparenty they thought i was lying about NO activation fee when i signed... More...
    (Satellite)
    kcm26's Picture   kcm26    3 Comments   Comments
  • HughesNet Service



    I paid HughesNet for three years and never really used the internet because it was slow and kept timing out. We kept it just because the kid may need it every now and again. As soon as she was done with school, I cancelled it. Worst custoimer service ever! I finally got through the menus and such and paid the last bill (I thought) in June. Then I got charged again in Ocober! No notice of any kind just a charge on my credit card that they had on file. Have been fighting it for months and now they turned it over to collectors. My advice is never even try this company. I have a firend... More...
    (Internet - Sponsored by DIRECPATH)
    furiouswithHN's Picture   furiouswithHN    0 Comments   Comments
  • horrible



    HughesNet you are a joke the fact that you call yourself an internet service is the biggest lie a business has ever said your creator is a pathetic waste of life your company is a waste of peoples time. Your internet is shit is every way and when people try to cancel it you don't answer the phone and won't let them cancel it? You're fucking pathetic go take your company drive it straight to hell because the shit there is a lot nicer than your entire company. Fuck you go die many times you sack of shit More...
    (Satellite)
    randomguy7's Picture   randomguy7    0 Comments   Comments
  • Expensive & unreliable service



    They claim "high speed" internet service for those of us that live in remote areas but I have yet to see this. I cannot update iPhone software without receiving a message that I have exceeded "fair access" and must use a restore token. Pretty sweet business for them charge 3 times as much and you will need to buy tokens if you actually try to use the internet. I do not see how they can get by with this and the poor service. More...
    (Satellite)
    hopped's Picture   hopped    0 Comments   Comments

Hughesnet Reviews By Product


Hughesnet Comments


pam90 says: (6 months ago)
 0
Hughes net has been the worst service I could have ever encountered. Hughest wouldnt pick there product up,after a week because it didnt work. Then they took the money from my account. Get this they have owed me $215.90 for ninety days now. I believe that they are taking peoples money for start up money to keep their company afloat. I had it with them. I am turning my matter over to the better business bureau. Also, I am turning it over to 12on your side. 90 days to get my money back. That is a little much just to get my money back.



briandel456 says: (7 months ago)
 0
I go the service to stop being ripped off by the cable company. Talk about a hard lesson to learn! Hughes is the biggest rip off known to mankind. I was even told that I could play my PS3 with their service. LIE! I cannot even watch on demand with my television service provider because my download speed is .03 mbps. I only was able to access the internet after 9pm CST. The best time was 3am and had NO SIGNAL from 6am to 2pm every single day. They also have the nerve to charge $54 per month so that I can watch the router do nothing. No service and not able to use the internet. What a joke! Sad thing is that the joke is on me because the service is TERRIBLE (and that is being way to polite).



KingdomHearts says: (1 year ago)
 0
ok I asked if I could play xbox live,and they said it has 1 sec delay which wasn't in the plan but they said icpuldplay pc games and when I went to play a game MY PING WAS 1000 and my internet runs out in like 4 days just from being on google and Skype. I DONT CARE IF IM ONLY 13 BUT HUGHES NET IS FUCKING BULLSHIT AND ITS NOT EVEN HIGH SPEED ITS DAIL UP SPEED AFTER ABOUT 2 HOURS.Please if anything I would say use iinet because it gives 100 or 200 GB a month plus you can play xbox live,facebook games (not Farmville or none of that. the good ones) and youtube on the FREEZONE the freezone lets you do all of that without yousing your monthly data!if you cant get iinet try sky or something



ctman111 says: (1 year ago)
 0
go for century link is all I can say I hate hughenet its crap they lie to you and charge you double to triple what everyone else charges for dial up basically when it works whoo great its good except ping but it doesn't work half the time or more mine has been down for 2 weeks saying I went over the fap policy it says don't use net itll be back in 24 to 48 hrs I didn't use mine for a freaking week and guess what no change didn't fix itself til the beginning of the month hughesnet you are scum liers and dirtbags one day someone with enough money wil sue you and youll get what you deserve to be put out of business



lionelsalinas says: (2 years ago)
 0
DO NOT GET THIS INTERNET!!!! IF YOU ARE SMART YOU WILL LISTEN TO ME AND NOT GET IT!!! I pay about $85 a month and only have limited access to my internet. I've already gone through my limit and all I've done is use it for my phone and watched 2 movies on netflix. I tried making an account online to look at my bill and limits but I cannot due to not having enough data to get on the internet to do so. This is by far the worst internet service ever. Also, I cannot cancel it until my 2 years is up or I have to pay a $400 fee! That's effing ridiculous! You can bet THE DAY my 2 years is up I will happily cancel this service. It's a scam and that is why you have to sign for 2 years because they know their service sucks. I hate Hughesnet. I repeat, DO NOT GET THIS SERVICE! IT SUCKS!!!!



exice says: (2 years ago)
 0
I operate several websites from my home computer. I have been a HughesNet customer for about 5 years. In very rural Missouri, it is Hughes or dial-up or Exceed which was Sky Blue or something like that. The only problem with dial-up was speed and despite what some here say, hughes is faster than dial-up. My issues with them are these:

1) Hughes email regularly stops working for hours at a time.
2) Speeds that you start with are acceptable but gradually slow until you are paying $70
for dial up speeds or close to it.
3) Customer service is always overseas but the degree of fluency in English varies so
much that often you really can't understand what they are saying.
4) Ever wonder why so many hughes complaints center around or mention the poor
English speaking service reps? It is because you need service regularly for one reason
or another. It is not a smooth running ship.
5) After five years, I am going back to dial up. Why? My contract expires in 5 weeks, so I
have a window to quit them without paying them some exhorbonent penalty. If you
have never been a hughesnet customer you will find this odd given the painfully slow
dial up speeds. Believe me when I tell you there are other things that are worse. For
instance paying $70 for them constantly telling me that I am using up all my
daily allowance, shutting me down as a penalty for 24 hours. Reps always lying to me.
6) Anything that ever goes wrong is you or your computer and if you use a MAC like me,
first they take your money and get you into a contract, then every time there is an
issue, they blame Apple.
7) Recently they have some new glitch that claims I use up 250mb every hour or two. I
have only used basic computing and download nothing. I am afraid to download even
my computer updates because it gives them something to claim caused the "you have
exceeded your daily bandwidth allowance" message.
8) After 5 years, I know that 20 to 40 min of video will use up the daily allowance of
250mb. I watch no video and do no downloading now. No updates, nothing and still
within 1 to 4 hours of my computer being on, they claim "allowance exceeded". You
can't argue with them because you are talking to people who are trained in what to say
not how to solve. Everything is your fault... always. They admit to nothing...ever.
9) Yes dial-up is stressful. To me, fighting over issues like these is worse. Maybe I will
just use my hotspot and call it good. At least hotspot (my cellphone back up) is
already paid for in my cell bill and is faster than dial up.

If you are reading this and contemplating going to hughesnet, keep this in mind. I did some research and found hughesnet to be a better company than sky blue which is now exceed. I am talking about customer satisfaction. This leaves me with dial up or cell tether. No one living in the country wants this kind of distraction or stress. They are not crooked, they are incompetent and hide behind service reps from India who don't know what they are talking about. They are all nice and polite, it is just an apparently flawed system with frequent issues that they can't resolve. So they lie and play a shell game.

Like thousands of others, I recommend none of them. I have now gone full circle back to dial up or tether in five weeks. Slow is better than slightly faster, expensive and constantly stressful. Mike



56chevybelair says: (2 years ago)
 +1
Well I thought, I had service,instead I got a nightmare, this con company, thu lies, an deceit, false advertising, is telling me iam max out on bites, an want to sell tokens ,to increase speed,this guy is a con an needs to be in prison,$63.00 a month.hell he needs to give me tokens, but i got con,all the way!an $400.00 if you decide to break contract,send him to prison an let bubba show him what a screw over is,any help out there on this con job!!



sickofhughesnet says: (2 years ago)
 0
This service is not what it advertises at all. I'm paying $10 more a month, when we only signed up to get cheaper rates, some cheaper rate. I consistently get a "Problem loading page" error and I don't want to spend hours on the phone trying to locate the problem when I know they will say it's mine because of a router that they said was bad so we went and got a new one and STILL we are having the same problem. This is no way to run a company, you'd think with all of the bad reviews they would want to turn this around instead of ignoring it. I'm going to try and go back to my old satellite service that we never had problems with!!!



SatMan632 says: (3 years ago)
 0
THEY REALLY SUCK !!!!!!!



katiestupid says: (3 years ago)
 0
I thought wildblue internet service was bad. well hughes net is really bad it sucks so bad I can't play any of my games. it has so messed up my desk top computer I had to send it in for repair. and being i guess not being very bright i signed up for 2 years. I will be looking for a lawyer and contacting my credit card company not to take the payment out. after I got hughes net they told me I could watch movies or play games between midnight and 5:00a.m. o boy I will be sure to stay up all night o play pogo or face book games. I think not!



17didoja says: (3 years ago)
 0
I'm in fact thirteen years old and I obviously have scholarly
Commitments to keep but Hughsnet will not allow it
I love living in rural country and if I had to decide
Between Hughsnet and my beautiful home well you Can guess
Which I'd be choosing. The worst part is its not like
I live in the middle of nowhere I live four miles from
The nearest town yet were still stuck with Hughsnet! Just
Awhile ago I found out that a person ONE MILE away
Has Road Runner that is significantly faster than my current
Internet! Why can't u just run some extra line out
To my house that has five houses on the road!!???
That's not even the worst part!!! I also found out the the
Prison which is about two miles always has high speed Internet
Running right through some wires around my house???? So as I
Try to study up and get good grades for tests and I'm incapable
Of doing that because it takes thirty minutes to load one page because
Hughsnet can't get the crap together my whole family suffers! That's
Not right. If I want to download an app I have to
Wait and go to a friend house and smuggle off their Internet becau
Se my apps always time out. And when I just want to watch
A short three minute video on YouTube I have wait an hour
For it to buffer. If a thirteen year old kid can recognize
When Internet sucks that's really sad.....get your crap together
Hughsnet befor we drop you and pay Road Runner a fortune
Of money that could of been yours to run a line out
An extra mile so we can actually get Internet that works.


Thanks for the waste of money.



ashk1013 says: (3 years ago)
 0
Worst internet service I have ever had! Internet is incredibly slow and overpriced. I pay $70 a month for internet that is the speed of dial up and sometimes doesn't even work at all!! I called today to cancel my service and was told that we have to take down the equiptment ourselves and they will send us a UPS box to ship it back to them in. SERIOUSLY!! Hughesnet has a long long way to go with their product and customer service.



JK722 says: (3 years ago)
 0
This company is a bunch of incompetent idiots! After three years of trying to get consistent throughput, we are going with Starband. We are paying for 1.5 Mbs and normally get 200-300 kbps. Endless calls to Tech Support result in only more throughput tests. I even had a Stateside tech tell me signal strength had no impact on throughput. The final straw was after assurances Level 4 support would call within 24 hrs, they called after 5 days asking for more throughput tests. We are through with HughesNet!



sucker1 says: (3 years ago)
 0
Bayview-Wis
Buyer beware, your obligated for 2years of bad service,equidment breakdowns,no one speaks English I understand,and a monthly dipping into your bank or credit card account, believe me LOOK Elsewhere for your internet service



scurvy says: (3 years ago)
 0
Hughes net sucks. They told me it was faster than broadband, it was not AT ALL, and I have had dialup that was as fast. I called to cancel service they told me not to do anything till they had corporate call me well they never called then I got a letter from credit collector for $1400.00!! It has been a nightmare they all lie every single one! I would not recomend them to anyone and I hate that there name is Hughes cause that is my last name.



Crazymom says: (3 years ago)
 0
HughesNet is the worse internet connection ever I have it for a week and it was so slow that I couldn't play any games in facebook I pass all week calling and the costumer service is the worse In a week I decide to go back to Verizon and they give me a better deal. When I cancel they told me they will send somebody to pick up the equipment I put everything in the box and wait. After 3 months pass and I forgot about my bad experience with them I went to check my balance in my Debit card because I have to pay my rent the day I just got paid and they took all the money I have my rent I call them and they told me that I didn't return the equipment I explain that the person told me they will send somebody for it. I said ok the next day I took everything and send it. I wait they receive the package and call them again now they are telling me that I have to wait 2 to 3 weeks for I can receive my money back in the mean time I already have a court date for my rent they took the money and now they dont want to returned. If u thinking try Hugues net please dont they will ripe u off. The supervisor didn't have the balls to talk to me. Be careful with HUGHESNET they are a RIPE OFF!!!!!



Hatehughesnet says: (3 years ago)
 0
Dear HughesNet: You suck. After ATT finally ran wires allowing "real" highspeed internet in our area, I was able to cancel your subpar, overpriced service. Of course, I was breaking my contract, but I promptly returned your equipment, which you verified was received on 5/26. It is now 7/20, and you have YET to return the $200 dollars you owe me since I returned my equipment on time. I want my money, you thieves. I call and am told to call back at a certain time. You are noting my account. Great. While you're at it, it would be great if when I do call back I actually get to speak with someone who I can understand and can understand me. That would be peachy. Btw, I'm sending this complaint via my iPhone, which beats your service for speed and download allowance any day. I recommend that if someone wants highspeed Internet and has decent cell phone reception, get an iPhone and slave it into your laptop or pc, even with a high data package you would pay less than Hughes Net considering you would also have a phone. They can show you how to use your phones Internet access through your computer if you're unaware how to, also, I have bad cell reception here in the country, buy walked into the store and told them such and that if they gave me a free micro cell (like your own personal cell phone tower--added bonus, calls I make in my house with the micro cell don't count against my minutes) anyway I got a $200 micro cell for free cause I bought and iPhone that day. So there's ways to get your high speed without resorting to Hughes Net, which is an awful company. I want my money!



janina says: (4 years ago)
 0
I wish I had read these reviews before I signed on. I had terrible service, many hours of the day when I could not sign on and now because I can not connect where I have moved to they are charging me a 400.00 cancellation fee. Like everyone else says here...Stay away from HughesNet!



TRUCKLIN says: (5 years ago)
 0
I signed on with hughes net for the 30 day trial with the understanding that if I didn't like it...all I was out was the $99 activation fee. I canceled within one week because it was sooo slow. I was then told I would have to pay for the initial month of service on top of losing the activation fee. So far I am out almost $300 for just trying it out. I have yet to get instructions on returning the equipment which is an additional $300 if not returned in 30 days.
STAY AWAY FROM THIS COMPANY! TOTAL SCAM AND RIPOFF!



JustinJ says: (5 years ago)
 0
Worst service ever.....Our connection sucks, we call the people to come out and they end up taking forever to come up with a date to come out. Nothing they do helps.It is just horrible :-(



netcracker says: (5 years ago)
 0
hey, sclgeographer, I get the feeling that sometimes they just knock us down with time charges because they're having problems.

Last night they say I downloaded something that was nearly 300 MEGs! It was at 7 PM when I was watching TV. I wondered if some humongous Windows update happened at that hour, or McAfee, nope, nothing. And there's no way of finding out if they're accurate with this information, because clearly they aren't in this case.



sclgeographer says: (5 years ago)
 0
i subscribe to hughes.net i live in the country and there is no other access....except for other providers like hughes.net. i upgraded recently hoping that i would be better service. it is pitiful. a lot of the time i have 5.5 - 11. i am NOT happy about this. i pay these folks $79 a month for lousy service.



whippedbyHN says: (5 years ago)
 0
I'm sitting here right now stuck with slower than dialup speed because Windows had a service pack update along with an update for Microsoft office and all of it added up to 310MB and that booted me over the "Fair Access Policy" line and I'll be in this punishment phase for 24 hour.

All I can say is listen carefully the ads and notice they do not make promises like cable of being able to download movies and TV shows on line. Not a prayer or that. It charges a much higher fee than DSL and cable for a lot less bandwidth. Stick with dialup. It's almost as fast as Hughesnet, a lot cheaper and it won't punish you for downloading.



Feedup says: (5 years ago)
 +1
We have been Hughes Net customers for over 2 years, and I have to agree with 99.9% of the other post that Hughes was/is a very pathetic corporation, and has little to no customer care abilities. Today I called them regarding a web mail issue that is obviously an issue at their end, and even the so called supervisor tried to change settings on my end to resolve an issue. Over the past 2+ years, Hughes has been changing and modifying their “product”, and that seems to be where the issues arise. I have noticed that their spam filter often ignores the “safe sender” tag, and labels the email as spam anyway, requiring you to go to their servers to manually check and “clean” out the spam folder of good emails. Well, today I attempted to clean out the spam folder so I could retrieve the good emails, and their new “home page” apparently has a broken link as after clicking on the link, all I got was the “Done but with errors on page” notice in the bottom left corner of IE. When I called, their “tech” wanted to change my cookie settings from “prompt” to “Allow” which effects security of the machine by allowing any cookie (malicious or not) to be put on your machine… I refused to change that setting as Hughes was already tagged as “Allow” so that was not the issue. After dealing with the “tech” who only wanted to modify my machine, I asked for a supervisor… The supervisor took the medaling of my machine even farther… He wanted me to reboot in “Safe mode” in order to make changes. Now I am no Bill Gates, but even I know a broken link is not going to be fixed by changing anything on my machine. This is the second time (minimum) that Hughes has (In my opinion) played a shell game to hide their errors. If I had it all to do over again, I would avoid Hughes like the plague. FYI, I have also had usage issues with Hughes … Interesting since it started happening when we hardly used the net, so we set a trap… We shut down all but one machine, and we put it to sleep… Busted… It claimed we have exceeded the 200 megs a day limit so I opened the files folder and did a search on “updated files” by date … The computer showed NO updates within the time we supposedly surpassed the limits. We are in a very rural area and no one is close enough to us to access the wireless router. (plus it is password protected, and locked to only “see” our machines. I have over 2 years of examples folks, so the long story short.. Stay away from Hughes… In my opinion they should be the target of a class action law suit.



asian says: (5 years ago)
 -1
i do understand that you guys are having problems regarding the service and their tech supports, i admit that i work for hughesnet as a representative from the billing dept/customer service, but comparing satellite ISP to DSL/cable it is actually way too far because of the propagation delay/latency of the satellite system, it is better to know the difference between the systems first before we judge and complain. .



wacohughesnet says: (5 years ago)
 0
Throughput is considerably less than the technical speed. I am paying for about 1700 down and 200 or so up. When you do a speed test, it just sits there for several seconds. Then, it performs at the specified rate, but, again, that's not at all what you experience. The Fair Access Policy is a surprise to most, but once you know about it, it would be livable IF there was some sort of meter to tell you how close you're coming to the ceiling. It obviously knows. Why it doesn't inform you has to be chalked up to their desire to drop you to dial-up speeds so they leverage their end. I too am rural and stuck. If *any* other broadband was available, they would have to be as horrible for me not to switch.



maryooff says: (5 years ago)
 0
DO NOT WASTE YOUR TIME. LIE AFTER LIE.. CHARGED MY CREDIT CARD WITHOUT MY KNOWLEDGE $200.00. HADNT HAD THE SERVICE FOR A DAY.



julies029 says: (6 years ago)
 0
What a joke! I too, as 1000's of others was scammed by HughesNet. No mention of fair access policy. My son likes to watch videos on youtube and after about 1 hour of that you have used up your "quota" of high speed. Now I am paying $70 a month for dial up speed. If this complaint saves 1 person the agony it was worth it. I too am faced with early termination fees. Might as well deal with it, get through the rest of the "contract" which I have never seen and mark it up as a lesson learned.




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