Hughesnet Consumer Complaints All Reviews

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Hughesnet Reviews

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  • Poor service delivery



    Hughesnet is the worst internet service I have ever had the displeasure of paying for! I am charged exorbitant prices i.e over one hundred dollars a month and then subjected to the fair access policy! In addition, the company fails to deliver on the upload speeds. I will switch ISP's as soon as another provider is available in my area. I plan on filing a complaint with the regulatory agency responsible for oversight of the provider. More...
    (Internet - Sponsored by DIRECPATH)
    MMiller75's Picture   MMiller75    1 Comments   Comments
  • Trapping customers for terrible service



    I received my first bill from the company and it was not the price that was first end quoted to me. so when I called to cancel the service they told me that that it was one day after my trail period. I informed them that I just received the bill and it came one day after the trial but I should not be held accountable for them sending the bill after the trail that it should have been sent prior to the bill date not after the fact. I told them I felt like it was a trap to keep me with a company that I am not satisfied with. so now if I cancel on day after the trial when the sent the bill I... More...
    (Internet - Sponsored by DIRECPATH)
    chellegina's Picture   chellegina    0 Comments   Comments
  • Hughesnet TERRIBLE Customer Service



    I am EXTREMELY UNHAPPY. I spoke with a customer service representative and felt we weren't communicating effectively. At this point, I wasn't angry as much as confused and simply wanted someone else to explain whom I could understand in a clearer way. This man REFUSED to transfer me several times!!! I have NEVER had this happen either in my jobs as a customer service employee or as a customer for ANY brand while seeking assistance. He said his name was Mike Morales and his supervisor's name was Gray Sanders but was so reluctant to give the names or transfer me that... More...
    (Internet - Sponsored by DIRECPATH)
    LaceyJ123's Picture   LaceyJ123    0 Comments   Comments
  • Hughesnet wins worst customer service!



    If you need poor customer service, unfulfilled promises, empty promises then Hughesnet is for you. If you need internet service that is reliable look elsewhere. Hughesnet cannot provide reliable internet service. You will be locked into a 2 year agreement yet Hughesnet will not provide the service that is promised. Service is occasional and slow. Customer service personnel must be trained to be elusive and belligerent while providing nothing but stress. When a supervisor is requested you will be put on eternal hold then returned to the same person, no supervisor will talk with you... More...
    (Internet - Sponsored by DIRECPATH)
    slbtinman's Picture   slbtinman    0 Comments   Comments
  • BETTER OFF WITH DIALUP



    Reliable... That's the opposite of Hughesnet. We got hughesnet a few years ago with the hope of a faster, more reliable internet service. Now, having been with Hughesnet for several years I can safely say that dialup is actually a more reliable option. Where can I begin. To start out with, if you run over your limited bandwidth, your account is "hard throttled" meaning that anything that is https secured will no longer work and anything else will load at a speed slower than dial up internet. The interesting thing, however, is that even with full bandwidth this... More...
    (Internet - Sponsored by DIRECPATH)
    AliceN100's Picture   AliceN100    0 Comments   Comments
  • Worst Customer Service EVER



    My husband has called several times regarding this issue. Our services was installed at our new house shortly after we moved in. It was either late December 2014 or January 2015. We have not been able to use our service but may a handful of times. We have been told that a service person will come out to move the modem, etc. No one has come out. In fact one person came out last week to service it and said he had to put a call in because whoever installed it, installed it totally wrong. They did an awful job. We were at the point of frustration at paying 109.99 every month for NO... More...
    (Internet - Sponsored by DIRECPATH)
    jerryreynaga's Picture   jerryreynaga    0 Comments   Comments
  • horrible customer service



    I called HughesNet this morning and wondered why it bill was $60 higher than normal the lady first tried to tell me it was a late fee then she came back and said it was some type of prorated charges I kept asking her what type of prorated charge she couldn't give me an answer I was on the phone call with her for about an hour and finally asked for her supervisor when she put me on hold to go get the supervisor I waited 8 minutes and finally hung up because I was pissed off I will tell you you guys are losing my business this is the worst customer service ever plus you guys screwed my... More...
    (Internet - Sponsored by DIRECPATH)
    imjussweet28's Picture   imjussweet28    0 Comments   Comments
  • Hughesnet IS A TOTAL RIPOFF!! RUN FOREST RUN!!



    Dial-up is better than Hughesnet. Total ripoff! if you try to watch any movies you will use up all you allotted time for the month then be throttled so that you r connection barely works!! that is unless you can stay up from 2am to 8am and use the bonus bytes!! Online techs barely speak Engllish! Promised a lower bill for first 4month of service NOT!! we were charged full price! took days on the phone trying to get it resoved and they never did refund the xtra $$ they charged us! Trick you into sighing 2yr contract because they know how bad their service is!! basically just a bunch of... More...
    (Satellite)
    CAW1313's Picture   CAW1313    0 Comments   Comments
  • HughesNet Internet service



    If you're considering a switch to HughesNet, DO NOT DO IT! Our Internet service is unreliable. We struggle to get YouTube or Netflix to work. When our Internet service went out completely, customer service would respond in SIX DAYS. Or wait, we could get a repair in two days for only $30, then the repair person called and could come at the scheduled time, but would be there in four days for only $30. We are stuck with a two year contract. More...
    (Internet - Sponsored by DIRECPATH)
    JMSEIL's Picture   JMSEIL    0 Comments   Comments
  • Hughesnet SCAMS people out of money!



    I had to cancel my service (and it was terrible service to begin with) because I was moving. I knew I would have to return equipment so I called a Tech and specifically asked them what I would need to take with me to return to them later. I was told just the modem, and the small receiver box. I described both of them to the tech and he confirmed those were the only TWO items I would need to return. I specifically asked about the dish and he said the dish stayed and I did not need any additional items. I moved 12.5 hours away. I receive the return box to send them their items and inside it... More...
    (Satellite)
    NicijaxP's Picture   NicijaxP    0 Comments   Comments
  • Beware of Hughesnet!!



    Their sales department did not disclose they would be conducting a hard credit inquiry....days before we were to sign on our house. When I tried to resolve it, I got the biggest run around every. Sales said it was pre-install, pre-install said it was sales. Everyone condescendingly trying to tell me it wasn't a hard credit inquiry and would not effect my credit, even as I sat there staring at the credit report that showed other wise. Still hasn't been resolved. So I filed a complaint with their corporate (no reply yet), with BBB, and with the FCC. I also had to file a dispute with... More...
    (Internet - Sponsored by DIRECPATH)
    Heatherrogue's Picture   Heatherrogue    0 Comments   Comments
  • Hate hate hate Hughesnet



    We live out where we have no other options but to get satellite internet. Hughesnet has so many customers that the bandwidth is always slow due to overuse. Sometimes I just need to download something and after I do, all my allowance FOR THE ENTIRE MONTH is used up so my account is throttled back to non-usable amount about a third of dial up. I usually run out of allowance two to three weeks before end of month so I cannot use the internet for two to three weeks out of the month. So I pay huge quantities of money for nothing. I would switch in a second if I could find another option. Again,... More...
    (Internet - Sponsored by DIRECPATH)
    bansted's Picture   bansted    0 Comments   Comments
  • dish satellite



    What a PIECE 0F SHIT !!!!!!!!!!!!!!!! Do not but this service............it SUCKS..........the most annoying and useless company around .If a mosquito flies by it wont work. I'd rather have dial up..........its more reliable and faster............Run from this company.........don't walk. More...
    (Satellite)
    dint's Picture   dint    0 Comments   Comments
  • Absolutely NO Customer Service



    Hughes.net is a terrible company. Their customer service department hasn't the first clue what customer service is or what it means. They were told not once, but THREE TIMES, that they were authorized to deal with ME even though my husbands name was on the account. They have disregarded this instruction every single time I have had to call them. We were deliberately lied to and misled about early termination and the fees associated, requested suspension of our account, routine fees and costs associated. Service installation was completed by incompetent fools that left excessive and... More...
    (Internet - Sponsored by DIRECPATH)
    LoKeLoe's Picture   LoKeLoe    0 Comments   Comments
  • Poor Service



    2/3/2015 Pradman Kaul, President Hughes Network Systems, LLC 11717 Exploration Lane Germantown, MD 20876 USA Account Numbers: 1. Q1Z1452 2. DSS7279064 3. SME00050693 (Current) Dear Pradman, I write you here out of frustration, desperation, and anger too perhaps. My wife and I are seniors who have a small much needed on-line business to supplement my limited social security income. For many years, we have been customers of and depended on Hughes Net to provide our internet connectivity. For most of that time, we have been generally satisfied with doing so but a few months ago,... More...
    (Satellite)
    rsprowls's Picture   rsprowls    0 Comments   Comments
  • Hughes net is to slow



    I have Hughes net internet and am not satisfied at all. I have had dial up faster and when I try to contact support it just loads and loads. I have no problems with my Sat. TV but my internet goes down every little cloud cover and does not work for days. I still have to pay even if it don't work right. I cant even make contact with them on the internet to complain. I will be going somewhere else as soon as my contract is up. As much as they charge you think it would be usable. They also interrupt your browsing to bug you about your bill before it is even due. More...
    (Internet - Sponsored by DIRECPATH)
    ERichards's Picture   ERichards    0 Comments   Comments
  • telephone service/hughsnet gen4



    my hughsnet service is about ten days old. it took that long to get my original telephone number to work. it worked this morning for the first time. this evening, my phone line is dead. i have listened to four recordings and spoken to two technical support people who speak with heavy accents. my phone is still dead. my trouble has been referred to a third "engineer". don, the second technical support person, tells me that the resolution could take two days. this is not good. i believe this is typical for hughsnet/cisco provided telephone service. More...
    (Repair Services)
    phonegeezer's Picture   phonegeezer    1 Comments   Comments
  • Hughes Net interent service Small business owner



    9 1/2 year customer. I was on the unlimited data program. All of a sudden it just stops working. Hughes net will no longer support the system I have. I paid a local service company to come out and verify my system is ok...still no signal. They have tried 30 times to switch me to the Gen 4 program and brag about faster service , but the amount of data they offer will not continue to run my business without unlimited. They basically forced me to discontinue the service since I don't want to pay 138 dollars a month for a plan I could only use 2/3 of a month. The speed has progressively... More...
    (Internet - Sponsored by DIRECPATH)
    TBurcham's Picture   TBurcham    0 Comments   Comments
  • HughesNet is the Worst



    HUGHESNET IS THE WORSE INTERNET PROVIDER EVER!! Where do I begin telling what is wrong with this service? %u2022 I am paying $63.12/month for 10 GB of data! %u2022 I was told that the rain affected the speed of my internet. %u2022 I was told that data was being used by my Wi-Fi connected devices %u2013 laptop, iPad - even when they are off. %u2022 Automated %u201Ccustomer service%u201D on the phone is a joke. There is no service provided. %u2022 The internet is incredible slow. I had dial up in 1997 that was faster. %u2022 When the speed test was run by an agent, it was faster than any... More...
    (Satellite)
    DLB21701's Picture   DLB21701    0 Comments   Comments
  • Worst internet ever



    I've seen dial up faster than this! I have the PowerMax, the highest plan and I get less than .5 Mbps. That's not all. When they installed the dish, they installed it right behind a tree and aimed it towards the tree. A TREE! Terrible company. Now I'm stuck with them because there is a 2 year payment contract. I can tell you who to go to though. BlueFire broadband because they have better plans and 2 have unlimited data. ULIMITED!!! They are a satellite company so yeah. More...
    (Satellite)
  • HughesNet is the worst



    I have had problems since day 1. We had Hughes net lest than a month I just called and cancel today. 1st the guy that came to install was I idiot, he came on a day that wasn't schedule for. Got here late and didn't leave tell almost midnight. The internet started to get slow and taking forever to upload so I called and to find out we went over . So I upgraded for more storage or whatever we needed. In less than 2 weeks it started to do it again so I called and same thing we went over. It's not possible we have a lock on our router and we haven't been using it cause it... More...
    (Internet - Sponsored by DIRECPATH)
    Peanut98110's Picture   Peanut98110    0 Comments   Comments
  • Horrible service!!



    My wife and I have been a customer with Hughes Net for a little over 2 years. Within this time frame we have experienced several problems ranging from service to over charges that were not approved to now data mins that have restricted us from our service. On June 14, 2014 I called customer service about this issue and was told we had our service downgraded due to going over the data mins in the month! I asked if our bills as paid and the answer gives to me was yes bill was paid and is up to date. Hughes net is a fraud they steal money from you and disconnect or downgrade your service... More...
    (Internet - Sponsored by DIRECPATH)
    Jason8588's Picture   Jason8588    0 Comments   Comments
  • Hughesnet internet no signal but it's my fault?



    I had no choice but to cancel my service after only a few months because I couldn't receive the signal on my satellite. You sent out a technician to see what was going on. He told me, and put in his report that I wasn't receiving a signal because the tree was blocking it. The first technician installed the satellite in the winter and the signal was shooting between the branches. We had a perfect signal for a few months and had no problems. But now that its warmer and the leaves grew in, the signal was being blocked and we no longer had internet. When the technician came to check... More...
    (Internet - Sponsored by DIRECPATH)
    Aprilleer's Picture   Aprilleer    1 Comments   Comments
  • HughesNet no support for OS, no notice of this change and would not cancel contract



    Had an issue after several months of having service. Could not get on the internet via my tower. Had to do with an issue with my OS. Would have actually taken them less than three minutes to help me fix the issue (that is how long it took me when I got on line elsewhere and downloaded the walk through fix). Tried to text on my phone to a tech support and she was rude and not patient at all and ended the support session early. Phoned and got a male tech support who said they stopped supporting my OS and I would have to call my OS provider and get an upgrade and then call back and they... More...
    (Satellite)
    toyotheory's Picture   toyotheory    0 Comments   Comments
  • Worst Internet Service Imaginable



    When HughesNet says "up to 10 Mbps" what they mean is .5 Mbps, except from the hours of 2am to 7 am. We used HughesNet at our cabin home, and virtually every time we would visit, a great deal of time was consumed with technical support. In addition to slow service, consumers need to be sure to read the fine print with HughesNet: you are only able to use a certain amount of Internet data each month, and when you exceed that, you have to purchase pricey restore tokens to regain service. In the end, this is the most expensive "service" available. We found another... More...
    (Internet - Sponsored by DIRECPATH)
  • HughesNet-Useless Waste of Time and Money!!



    Hughes Net is a serious joke--started original review over a week ago but could not stay connected long enough to send it!!! Tried cancelling and was told I would have to pay $199.00 to cancel---New internet provider has already been out--laughed at the mess around hook up area but said he would not touch anything until my contract was officially cancelled because of legal issues. Tired of complaining to Hughes --it does no good. I pay for services that I don't have------BASICALLY A USELESS SERVICE PROVIDER!!!!!!!!!!!! More...
    (Miscellaneous)
    tlynch's Picture   tlynch    0 Comments   Comments
  • Unauthorized use of my credit card



    I called hugesnet just about an inquiry of how much a modem cost (of course didn't get a representative that spoke English to well), I told them I would have to think about it and get back to them. Next thing I see is that they charged my debit card over $300+! So when I tried to get this resolved ASAP, that wasn't going to happen. I was told I have to wait 4 days and call back in order to credit my account. They took my money without any authorization and now I have to wait, are they crazy? They refused to let me speak to anyone in the US, it wouldn't of been so bad if it... More...
    (Satellite)
    seaweed12496's Picture   seaweed12496    3 Comments   Comments
  • Hughesnet



    Sales person did not tell me that I would only get 5GB of data per month. I don't see how I would of chosen this internet service knowing it was limited. They say it is unlimited because I can still use it at the throttled speed....Its like I don't even have internet. I called and told them I didn't see why it was so slow, that's when they told me I had a 5GB limit. I told the first guy I talked to that I wasn't aware of that when I started the contract and he said he could not do anything about it. I then asked to speak to the Supervisor which told me the same... More...
    (Internet - Sponsored by DIRECPATH)
    07jose30's Picture   07jose30    0 Comments   Comments
  • TOTAL INCOMPETENCE



    frauds, incompetence, liars. They refuse to give me the corporate HQ phone number. Worst customer service I've ever experienced. They should be closed down. I can't get anybody to take the equipment down (after having it only 5 days) even after I've talked to the installer himself. I'm put on hold for 10-15 minutes at a time. My average call to them takes at least an hour. I've never experienced such incompetence in my life. DO NOT GET HUGHESNET EVER!!!!!!!!!!!! More...
    (Internet - Sponsored by DIRECPATH)
    KELLY61's Picture   KELLY61    0 Comments   Comments
  • worst internet and customer service ever.



    they advertise high speed fast downloads. it just took me over an hour to download a 3 min video. half the time i cant get on to pages. no high speen im being charged for. send me a pop up sayin bill is due cant access credit card. i havent recieved a bill ( paper, estatement nothing). they installation person left his trash in my house and didnt clean up where he drilled therw wall. called complained about that said they would take money off bill for 3 months. yet to see that cuz i dont get a bill just a pop up that says i owe. nobody on phone knows anything. couldnt even find name... More...
    (Internet - Sponsored by DIRECPATH)
    dallassuhr's Picture   dallassuhr    0 Comments   Comments
  • Unreliable, and they try and rip you off every chance they get



    I signed up with Hughes Net because I could get a business class install in order to VPN into work and well my choices were limited since we are rural. (This was Pre Gen 4.) First the installer took it upon himself to install residental service, even though I asked for business, when I asked Hughes to change it they wanted fees for upgrading and so I was stuck. I paid for a higher package of 2 MB speed. OH but when you VPN they throttle you so anytime I worked if I was lucky I got .5 MB. Secondly they put me on a modem called the 9000 which was an experiemental modem. This thing went out... More...
    (Satellite)
    gracefilkins's Picture   gracefilkins    0 Comments   Comments
  • Terrible Unreliable Hughesnet internet service



    Hughesnet is the WORST internet survice I've ever delt with. The only reason we got Hughesnet was so we could pull through movies on the internet where we live. We were told when signing up for Hughesnet that we would be able to stream at least 25 movies off of the plan we got. So far we have only been able to successfully stream half of a movie... very very very DISAPOINTED. Don't sign up for Hughesnet whatever you do, it takes me at least 5 min to search something on google.. it's almost faster to drive to Starbucks to use the internet then in my own home... More...
    (Satellite)
    tysonnnn's Picture   tysonnnn    1 Comments   Comments
  • HughesNet tricked us into signing up!



    I am so upset with HughesNet, their terrible internet service and terrible customer service. We signed up for HughesNet late October. Initially we were told it was very easy to give them a try. Sign up, we install for free, give you a 30 day trial period, and if we weren't satisfied, full re-imbursent would be given. Uninstalling , no problem. We called to cancel the service is November and we were asked to give them 30 more days, they would extended trail period and give us a higher speed. (our service went out multiple times a day. Every time we had to reboot modem and router )... More...
    (Miscellaneous)
    Jessica24's Picture   Jessica24    0 Comments   Comments
  • THIEVES!



    Like everyone else on here, HUGHESNET SUCKS! They should have a class action lawsuit against them for false advertising. There service is SLOWER than any other on the planet and data allowances offer you NOTHING. When I moved and couldn't get the service (thank God) at my new location because it was an apartment facing the north mountains, they still won't let me out of the contract for $340!!! The installer came out and said it was PHYSICALLY IMPOSSIBLE to use their Hughes Dish. WTF? CUSTOMER NO SERVICE, Reps never speak English, whoever owns ths company is making a... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Executive's Picture   Executive    0 Comments   Comments
  • Horrible Company All Around



    I had Hughesnet for 5 years and in that 5 years I had the worst service. The only reason they were the provider at my house was because where I live could only get hughesnet but now I have new and better options. The company over charges for service that moves slower than dial-up. The customer service reps don't help but rather make the situation ten times worse. They charge your account without letting you know that they are and for no reason. I am very disappointed in a company that says its faster, cheaper, and better than most satellite companies. I was recently charged for not... More...
    (Satellite)
    janaylor's Picture   janaylor    0 Comments   Comments
  • internet service and employee service - horrible



    August 7, 2013 Mr. Pradman Kaul Hughes Communications, CEO PO Box 96874 Chicago, IL 60693-6874 RE: Cancellation of Hughes net services - A/C # SME18780 Dear Mr. Kaul: My name is Jose Mendoza, President of Eco Pet Products, Inc. Back in April, 2013, I moved to Escondido, CA. I tried to get internet services from the local providers, to no avail. The choice was between your company and another. I decided to go with HughesNet, and I have to confess, this is one of the biggest mistakes I have ever made in choosing a provider. Since inception, I have had nothing but problems with your... More...
    (Satellite)
    febus1955's Picture   febus1955    1 Comments   Comments
  • What the DON'T Tell You About HughesNet



    They tell you that they are faster, better and cheaper. What they don't tell you is that there is an excruciatingly long delay as the signal is passed between your home and the satellite. It may run at the stated speeds (it may not!) for a brief split second after the long delay, but the resulting transmission speed is actually slower than DSL...even slower than using your 3G cellphone as a hotspot! They also fail to tell you that there is a 10gig limit each month. What? Really? Only 10gig?? I use that on my cell phones and iPads!! They also don't tell you that they will send the... More...
    (Internet - Sponsored by DIRECPATH)
    HughesNetSux's Picture   HughesNetSux    1 Comments   Comments
  • Hughes Net Customer Service is Horrible



    I have been fighting with Hughes Net since 8/11/13. I changed to DishNet and was being double billed. I have spent hours and hours on the phone, told that HughesNet was cancelled, told I would get a refund....by numerous people. I was told that I had to fax proof of my DishNet bill which I have done 8 times now....and HughesNet says they still don't have it. My credit card was billed again today after I was told last week that the service was cancelled. I spent hours today again on the phone, and I was told all was OK.....I still don't know.....how can HughesNet customer... More...
    (Internet - Sponsored by DIRECPATH)
    calcasieu's Picture   calcasieu    0 Comments   Comments
  • Hughsnet is a terrible company



    My name is Ssgt Johnson, a combat wounded veteran. Recently moved to NY we are located a few miles outside the nearest city so we tried Hugh's net because of our location. The first month the Internet worked but absolutely no downloading or streaming. We used up our allotment of coins just trying to stream but never successful. I called there customer service and they said I would have to pay for a tech to come out but to first try buying a new router and moving it to a different location in the house. I went and bought 50 ft of Ethernet cable to move the new router. We were still... More...
    (Internet - Sponsored by DIRECPATH)
    Ssgtranger42's Picture   Ssgtranger42    0 Comments   Comments
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