Hughesnet Complaint

Hughesnet Complaint

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Absolutely NO Customer Service


Hughes.net is a terrible company. Their customer service department hasn't the first clue what customer service is or what it means. They were told not once, but THREE TIMES, that they were authorized to deal with ME even though my husbands name was on the account. They have disregarded this instruction every single time I have had to call them.

We were deliberately lied to and misled about early termination and the fees associated, requested suspension of our account, routine fees and costs associated. Service installation was completed by incompetent fools that left excessive and unnecessary holes drilled into the exterior of our home.

Auto Pay was WITHDRAWN, Let me repeat this WE WITHDREW CONSENT FOR AUTOPAY in writing and verbally....and they have continued to automatically withdraw funds from my account. This is causing serious consequences for us, but do you think they have done, or will do anything to correct it? NO.

I am disgusted and appalled at how this company does business, and quite frankly I would choose NO Internet service at all, if Hughesnet were my only option. I will never recommend them to anyone, and will be filing formal complaints with the company and the better business bureau.

I have never experienced a company more deceptive and reprehensible as Hughes.net.


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