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Hughesnet Complaint - BEWARE complaint review - HugheNet Internet Service
Hughesnet Complaint

Hughesnet Complaint


BEWARE complaint review - HugheNet Internet Service

From the beginning we have been given false information. We were sold a plan for 5mb downloads for $114.00 (Order # 2760702)per month by adam employeee # 148926, then just before the installation we were told this service was not available and we were offered 2mb downloads for 89.99 (Pro 200)this was from Andrew. We asked if we would be able to stream videos, netflix and use the xbox live and were told NO PROBLEM!!! When the installer finally arrived he recommended we upgrade our router and insisted there would be no problem streaming videos, netflix, etc. So the day of the installation we go out and buy the latest and greatest wireless router for $160.00. Waste of money because Netflix downloads poorly if at all, then you are downgraded within a couple of hours for exceeding your daily downloads...We called customer service first because we had been charged $114.00 not the 89.99 and found out they had us down for the Pro 200 plus, which came with an ip address that we did not need... so they correct that mistake telling us they downgraded us employee (25575034. We said no this is not going to work for us. Since we are unable to download Netflix, or stream videos we don't need the 2gb service we want to be downgraded to the 1gb service with NO CONTRACT... He said He could not do this because we were already downgraded from the Pro 200 plus (Which we DID NOT ORDER) to the Pro 200 and then hung up on us... So once again I called hughesnet and spoke with allen whom refused to give me his employee id number. I requested to be transfered to a supervisor and after waiting 31 minutes was hung up on. I called back AGAIN... Once again I explained my dissatisfaction was supposed to be transfered to a Supervisor..(they lie about that also after an hour we learn this guy is NOT a supervisor either) So we waste over 2hours of our time with these idiots. the only good thing is all their conversations are recorded... So now we had to go back and request the logs of our original conversation and have documented the fact that we were told if we were not satisfied then we would be able to get the 1gb service with no contract... This is now where we are at... This company dangles a carrot in front of you and then pulls switch and bait tactics to string you along and lock you into a contract...We were previously with WildBlue for several years, we had completed our contract and the only reason we switched was because of the promises made to us... Which are recorded... Nothing makes you angrier then being taken advantage of a company that is being government subsidised...

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