Hughesnet Complaint

Hughesnet Complaint

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HughesNet no support for OS, no notice of this change and would not cancel contract


Had an issue after several months of having service. Could not get on the internet via my tower. Had to do with an issue with my OS. Would have actually taken them less than three minutes to help me fix the issue (that is how long it took me when I got on line elsewhere and downloaded the walk through fix). Tried to text on my phone to a tech support and she was rude and not patient at all and ended the support session early. Phoned and got a male tech support who said they stopped supporting my OS and I would have to call my OS provider and get an upgrade and then call back and they would work on getting the problem resolved. I never got a notice in the mail, either by email, or snail mail stating that the company would no longer support the OS I had. That was a major change and I should have been given the opportunity to cancel the service. I made sure when I started using hughesnet that they would support and could handle my OS. I was assured that they could. This was a MAJOR change in their policy and I should have been given the change to break the contract with no penalty.

While hughesnet does not help you out as a customer by contacting you at opportune times for you, or asking you for a better email (I work 8 on 6 off so me getting email will be delayed) they are quick as all get out demanding their money for early cancellation. If they had as much invested in their service department as their collections department they might have a decent chance. Or probably not.


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