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Hughesnet Complaint - Trapping customers for terrible service
Hughesnet Complaint

Hughesnet Complaint

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Trapping customers for terrible service


I received my first bill from the company and it was not the price that was first end quoted to me. so when I called to cancel the service they told me that that it was one day after my trail period. I informed them that I just received the bill and it came one day after the trial but I should not be held accountable for them sending the bill after the trail that it should have been sent prior to the bill date not after the fact. I told them I felt like it was a trap to keep me with a company that I am not satisfied with. so now if I cancel on day after the trial when the sent the bill I will be charged the full contract price of $400. That is not fair because they sent the bill for my review after the trial but they took the money for payment before I received the bill statement. I should have been able to cancel this service with no penalties as I could not analyze the bill until after it was sent to me, a day after my trial. so now I am stuck with them and my cancelation charge will be put on my credit for them doing this undermining tactic to make and individual stay with there company. This should be classified as unfair business practices. Who send a bill after they take the money so the customer can not have the opportunity to review it, complain or cancel the service. It is a sure fire way to still money and trap customers.


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