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Hughesnet Complaint - Worst Customer Service EVER
Hughesnet Complaint

Hughesnet Complaint

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Worst Customer Service EVER


My husband has called several times regarding this issue. Our services was installed at our new house shortly after we moved in. It was either late December 2014 or January 2015. We have not been able to use our service but may a handful of times. We have been told that a service person will come out to move the modem, etc. No one has come out. In fact one person came out last week to service it and said he had to put a call in because whoever installed it, installed it totally wrong. They did an awful job. We were at the point of frustration at paying 109.99 every month for NO SERVICE. We realize there is an early termination fee, if we had been happy with the service, we would not have terminated. According to your Subscriber Agreement, you have several terms for termination by Subscriber Section 3.4, second paragraph. We have the sole right and remedy to any dispute with Hughes Net, this includes (4) your ability or inability to access and/or use the Service. Someone told my husband yesterday that we could cancel with no termination fee, due to disclaimer above. We would not be able to receive credit for previous months of service that we DID NOT receive. This morning our bank account was charged $273.34, which I am assuming are some kind of early termination fee. This is just not good business and providing customer service. We will write letters to your upper management and BBB. Please respond with help!


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