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Hughesnet Support Ticket - failed service

Hughesnet Support Ticket

failed service - GEN 400 business services

Created By: clbrown95's Picture clbrown95 Last Reply: roar10's Picture roar10
Priority Level: [Medium] Status: [Open]
Created: 5 years ago Last Updated: 4 years ago
Department: N/A Replies: 1
Product: GEN 400 business services

Any chance I can get help to get out of the Hughesnet contract at a vastly reduced cost?

The service doesn't work, and they can't fix it. Speeds are slow, sure, but what I am referring to is failure to connect. I can't reach most websites...the request times out. This is any day, any night and not dependent on the weather.

The "speed tests" also show 10% of advertised speeds, but the tests themselves take 15 minutes to complete. if they do complete at all, the tests show speeds of 600k to 1.2MB.

I've been on phone w/ tech support many times...

I also can't get a copy of my bill. when I attempt to log in, the site says this account is not available online. So I have to manually request the bill be sent to me in pdf....but 50% of the time they never send it and don't open a ticket so no record I even requested.

I work from home, and this internet service failure is costing me money.

I have to drive to a Starbucks to work!




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roar10 says: (4 years ago)
hughes net is faster than my dial-up I had but what good is it when you can't get on the internet. I use my internet very seldom. Usually only to pull up my email. A high price to pay for a little email,and then I have to call them to get me connected. I would like a reason from hughes.net as to why I should not discontinue their service. Phoning would be much cheaper.

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