Hughesnet Support Ticket
failed service - GEN 400 business services
|Created By:||clbrown95||Last Reply:||roar10|
|Created:||3 years ago||Last Updated:||3 years ago|
|Product:||GEN 400 business services|
Any chance I can get help to get out of the Hughesnet contract at a vastly reduced cost?
The service doesn't work, and they can't fix it. Speeds are slow, sure, but what I am referring to is failure to connect. I can't reach most websites...the request times out. This is any day, any night and not dependent on the weather.
The "speed tests" also show 10% of advertised speeds, but the tests themselves take 15 minutes to complete. if they do complete at all, the tests show speeds of 600k to 1.2MB.
I've been on phone w/ tech support many times...
I also can't get a copy of my bill. when I attempt to log in, the site says this account is not available online. So I have to manually request the bill be sent to me in pdf....but 50% of the time they never send it and don't open a ticket so no record I even requested.
I work from home, and this internet service failure is costing me money.
I have to drive to a Starbucks to work!
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